Latin America Sustainable Impact Lead
Description -
Background
At HP, our ambition is to become the world’s most sustainable and just technology company. Sustainable Impact is fundamental to HP’s reinvention journey – fuelling our innovation and growth, strengthening our business for the long term, and enabling us to develop and deliver the best solutions for our customers.
We are committed to developing and delivering an environmentally sustainable product portfolio, improving the sustainability of our own global operations, and partnering with our suppliers and with our customers to reduce their environmental impact.
We believe that our actions should address some of the greatest challenges we face as a society, including climate change, human rights and digital equity.
We are proud of the progress we have made on our Sustainable Impact commitments but know there’s still more work to do.
Over the next decade, HP will stand for a new era of progress— where climate change is reversed, human rights are universally protected, and digital equity democratizes opportunity for all.
This is an opportunity to be part of that journey and to make a real positive and sustainable impact.
You can find more information on HP’s Sustainable Impact strategy and commitments at www.hp.com/sustainability, and in our latest Sustainable Impact Report.
Key Responsibilities
The Sustainability Customer Success team’s mission is to enable HP to efficiently support our customers on their sustainability journey and turn this into a demonstrable competitive advantage across the markets we have presence. As part of this role, this person will be responsible for supporting the Latin America Market. Part of the responsibilities include:
- Sustainability Sales support and customer & partner engagements
- Manage virtual and in-person customer briefings to customers directly and indirectly served by HP.
- Review content and strategy, as well as representing the sustainability team in sales events.
- Support strategic RFPs (Request for Proposal) and RFIs (Request for Information) with sustainability requirements, as well as be the focal point for escalations, acting as subject matter expert on deals for the region.
- Review sales assets and tools for the market, capture customer insights and unmet needs to feed strategy and plans for the region
- Support the overall go-to-market strategy
- Be part of the team developing strategies for sales enablement, programs and sustainability solutions
- Report and review metrics and dashboards shared on a quarterly basis to key internal stakeholders
- Act as subject matter expert in the development of sustainability solutions and sales tools from a customer experience standpoint, as well as customer success stories
- Provide insights on the development of marketing campaigns, and local community projects as appropriate
- Act as HP’s sustainability go-to-market expert for Latin America and as such, provide support to our stakeholders at all levels – internally, including senior management, and externally – including media, top customers and commercial partners
- Support the development of sales engagement and sales training plans, defining SLAs for Latin America in partnership with other SI leads, as well as support the development of yearly sustainability plan for the market
- Develop strategies to efficiently engage with customers, defining Service Level Agreements and interacting with the commercial organization to align and define execution plans, in partnership with the LATAM Commercial Organization teams
- Represent the market on global workstreams as needed, supporting the prioritization of unmet customer needs that will drive the development of new sustainability commercial solutions and offerings, as well as reporting capabilities
- Support the development and training of a network of sustainable impact champions to act as first port of call for sales support & engagement
- Detect gaps and develop training plans for the salesforce
- Provide guidance & input for the development of sales-support materials, salespeople sustainability trainings, and channel training
The role will be based in HP’s Mexico City or Guadalajara office - combined with the opportunity to work from home for part of the time.
Requirements & essential skills
- Passion for sustainability and drive to make a positive difference.
- Bachelor's or Master's degree (sustainability or environmental focus would be a plus)
- Minimum of 8 years work experience, preferably in sustainability.
- Ability to think strategically, develop action plans, and to lead, negotiate and influence different types of stakeholders
- Strong presentation skills, ideally to external audiences like customers and partners. Strong problem-solving skills.
- Strong project management skills – ideally complex, cross-functional and international is a plus
- Capacity to see “the big picture” in complex, fluid situations, then prioritize and take action with calm and efficiency, working at a fast pace in a flexible manner.
- Enthusiasm, ability and willingness to learn and adapt to new challenges.
- Authentic customer service orientation combined with solid business acumen.
- Strong teamworking skills.
- Ability to work with minimal direct day-to-day supervision.
- Fluent in English and Spanish is a must.
Must
- Interest in or experience of working in a sales environment.
- Willingness to travel across the region to attend customer briefings and sales events
About HP
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!
Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today, we are eager to learn more about you. If you know a friend who may be a fit for the job, please refer them.
Job -
Public Aff
Schedule -
Full time
Shift -
No shift premium (Mexico)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’sEEO Policyor your EEO rights as an applicant under the law, please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law – Supplement
