The Guest Experience Department is looking for an enthusiastic and service-oriented individual to join our Ticketing Team. Responsible for supporting the Call Center and Ticketing Center operations within the department, the perfect candidate would join us in our mission to help create a world class experience for our guests. The Call Center focuses on providing high level customer service to our guests and serves as the Zoo’s phone operator and main point of contact for any guests who need help via phone or email. The Ticketing Center focuses on providing high level customer service to groups of 15+ who wish to purchase items in bulk or at a group rate in person, via phone, and via email. The Supervisor of Ticketing will adhere to all PCI compliance standards and prioritize and maintain good guest relations. Reports to the Assistant Manager of Ticketing. Includes working closely with other members of the Guest Experience team and various internal Zoo departments (i.e., security, food service, public relations, finance) to communicate and understand all details related to the Call Center and Ticketing Center. Weekends and holidays are some of the Zoo’s busiest days; all team members will be expected to work some weekends, evenings and holidays to provide appropriate staffing levels and great customer service.
Qualifications: High School diploma or equivalent required. Previous customer service is preferred. Qualified candidates must possess strong administrative, math, writing, interpersonal, and organizational skills, along with a working knowledge of the Microsoft Office suite of products, and a general knowledge or willingness to learn computer skills. Must be positive, energetic, capable of working under pressure, and possess the ability to set priorities, handle multiple tasks, and work independently. Position requires sitting at a desk, however, there may be times when lifting, bending, carrying and walking may be required. All successful candidates for this position will be required to submit to a criminal background check.
