Summary:
Are you ready to make a difference with every phone call? Join our vibrant call center team as a Customer Experience Specialist! In this role, you’ll be the friendly voice that guides our customers through their inquiries, transforming challenges into delightful home solutions.
You’ll connect with people from all walks of life, providing top-notch support and building lasting relationships. With a focus on creativity and teamwork, every day will bring new opportunities to shine and showcase your problem-solving skills. We’re not just looking for employees; we want passionate individuals who thrive on making connections and delivering exceptional service!
If you’re ready to embark on a rewarding journey where your contributions truly matter, apply now and help us create unforgettable customer experiences!
Supervisory Responsibilities:
Essential Duties, Functions, and Core Accountabilities:
Schedules meetings between prospective clients and sales representatives
Keeps a detailed log of calls including those that are not answered
Attempts to contact prospective clients whom they have been unable to contact
Inform the manager of recurrent product related complaints that warrant addressing.
Accurately document all communication in CRM
Attend sales team meetings and training sessions as directed by management.
Follow up with leads converting them to Appointments
Other duties as assigned.
Requirements
Requirements, Education, Qualifications, Skills, and Experience
High school diploma or equivalent.
Must speak fluent Spanish.
Excellent communication, interpersonal and computer skills, have outstanding listening and attention to detail, excellent phone etiquette, professional and courteous disposition, and be persuasive and results-oriented.
Ability to maintain the confidentiality of company and partner information.
Experience in cold calling, cold messaging, or cold emailing.
Have basic entrepreneurial traits, including high-level logical thinking and problem-solving.
Extremely professional on the phone and via text. Types fast and accurately. Can spell very well and learn "our brand and voice" quickly.
Must have excellent organizational skills and the ability to excel at details, multi‐tasking, and working under pressure.
Must be able to pass a background, credit check, and drug screen.
Physical Demands and Working Conditions:
Described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
Work is performed in a temperature-controlled office environment or travels via vehicle.
While performing the duties of this job, the employee is required to ambulate, sit and/or stand in various intervals throughout the work shift
May occasionally lift and or carry up to 20 lbs.
Use of computer, phone, copier, and other office equipment during the day.
While performing the duties of this job, occasionally required to use hand to handle, touch and use tools, reach with hands and arms, bend, stoop, twist, lift, reach, push, pull, grasp, balance, talk, hear, and ambulate during employment.
Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and an ability to adjust focus.
Employees may be required to travel for business purposes.
Benefits
Compensation & Benefits:
- Long term stability in a fast-growing industry
- Competitive compensation,
- Paid Holidays
- Generous 401(k) option
- Dental insurance
- Employer Paid Basic Life and AD&D Insurance
- Employer Paid Long Term Disability
- Optional Employee Paid - Voluntary Benefits
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Opportunity for career development and advancement with a rapidly growing company
- High-energy, fun, and friendly culture
Benefits Package available after 60 days of employment. However, some items are subject to meeting eligibility.
ProSolar Group LLCis proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. AtProSolar Group LLCwe believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.
We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you have a disability or special need that requires accommodation, please let us know
