Summary
Seasonal Retail Sales Team Members are responsible for selling, greeting, and providing exceptional customer service to our guests and answering questions related to the merchandise and the Memphis Zoo.
Essential Functions
· Verbally greet customers, smile, and give provide eye contact.
· Provide a guest friendly environment by asking questions and give directions as needed.
· Respond and handle customer inquiries on the phone and in person
· Ring up guest quickly while providing exceptional service.
· Give the customer the choice of contributing to our conservation efforts.
· Ensures shops are kept clean, uncluttered, and easy to shop.
· Assist in filling in the sales floor as needed.
· Perform daily opening and closing procedures.
· Maintains inventory accuracy.
Competencies
· Customer / Guest Focus
· Strong customer service skills
· Ability to work with team.
· Proficient in the use of Point of Sales Systems.
· Empathy to understand customer needs.
· Flexibility
· Multitasking
Minimum Education and Experience
· High school diploma or equivalent
· 1 year of retail or relevant experience, high on customer service skills
· Must be 17 years or older.
Work Environment
While performing the duties of this job employees may work in outside weather conditions. Will be required to walk from one retail shop to another. May be required to work in shops without air or heat.
Physical Demands
Must be capable of moving across Zoo grounds, standing on feet at 4 to 8 hours a day, and working outside in variable weather conditions. The employee is occasionally required to climb, balance, stoop, kneel, crouch , crawl, and walk. The employee may occasionally lift and or move up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Expected Hours of Work
The position is a six-month seasonal position, which can be scheduled a minimum of 16 hours a week and a maximum of 40 hours a week. Must be available to work weekends.
Other Duties: Other duties can include a comprehensive listing of duties, or responsibilities that are required of the employee that may change depending on the demands of the job.
Please note that this job description is not exhaustive and additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.
Memphis Zoo is a drug free workplace
Answer these questions from the employer:
By submitting your application, you hereby certify that the facts set forth in the above employment application are true and complete to the best of your knowledge.
Certification
I certify that the information provided on this application is truthful and accurate. I understand that providing false or misleading information will be basis for rejection of my application, or if employment commences, immediate termination.
I authorize Memphis Zoo to contact former employers and educational organizations regarding my employment and education. I authorize my former employers and educational organizations to fully and freely communicate information regarding my previous employment, attendance, and grades. I authorize those persons designated as references to fully and freely communicate information regarding my previous employment and education.
If an employment relationship is created, I understand that unless I am offered a specific written contract of employment signed on behalf of the organization by its CEO, the employment relationship will be "at-will". In other words, the relationship will be entirely voluntary in nature, and either I or my employer will be able to terminate the employment relationship at any time and without cause.
With appropriate notice, I will have the full and complete discretion to end the employment relationship when I choose for reasons of my choice. Similarly, my employer will have the same right. Moreover, no agent, representative, or employee of Memphis Zoo, except in a specific written contract of employment signed on behalf of the organization by the CEO, has the power to alter or vary the voluntary nature of the employment relationship.
I HAVE CAREFULLY READ THE ABOVE CERTIFICATION AND I UNDERSTAND AND AGREE TO ITS TERMS.
EEOC AND INCLUSION STATEMENT The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds, perspectives, and skills. We value a diverse workplace and strongly encourage people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply. The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. If you need to request any accommodations for the interview or hiring process, please let the Human Resources team (HR) know. HR can be contacted at hrteam@memphiszoo.org. The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.
How to Apply: Applications should be submitted via the Memphis Zoo Careers page. Please note that any other application submissions will not be considered. www.memphiszoo.org/careers.
