Summary: The Ice-Skating Rink Monitor provides on ice assistance to all ice rink guests. This position ensures a positive guest experience by communicating with guests and team members in a professional and courteous manner.
Essential Functions:
- Greets guests; answers general questions; Assists guest getting on and leaving the ice.
- Conduct routine ice rink walks and skate laps
- Responsible for the safe use/operation of ice-skating tools/equipment.
- Assist with maintenance and resurfacing of ice
- Follows company safety policies.
- Ensures that the ice rink is kept clean and uncluttered.
- Communicates with others immediately when responding to an incident or an emergency.
- Ensures a positive guest experience by communicating with guest and other team members in a professional and courteous manner.
Expected Hours of Work: This is a seasonal position. Will require flexibility in work schedule with early morning, evening, and daytime shift availability to provide coverage during Ice Rink Hours of Operations.
Minimum Requirements
Preferred Requirements:
- Previous experience working in entertainment, sports or hospitality organization.
- Bi-lingual or ability to effectively communicate with individuals who speak different languages.
- Certification in First Aid and CPR/AED.
Competencies
- Oral and written communication proficiency
- Teamwork orientation
- Stress management/composure
Work Environment: Performing the duties of this job requires working in cold temperatures in an outdoor tented environment booth and has extensive interaction with the public. The employee will be exposed to outside weather conditions including wet and/or cool conditions, fumes or airborne particles and vibration. The noise level in the work environment is usually quiet while in the office, or moderately loud when on Zoo grounds during peak times.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to ice skate, stand, talk and hear. The employee is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Other Requirements:
- Clear background check.
- Clear drug screening.
- 18 years or older.
Answer these questions from the employer:
By submitting your application, you hereby certify that the facts set forth in the above employment application are true and complete to the best of your knowledge.
Certification
I certify that the information provided on this application is truthful and accurate. I understand that providing false or misleading information will be basis for rejection of my application, or if employment commences, immediate termination.
I authorize Memphis Zoo to contact former employers and educational organizations regarding my employment and education. I authorize my former employers and educational organizations to fully and freely communicate information regarding my previous employment, attendance, and grades. I authorize those persons designated as references to fully and freely communicate information regarding my previous employment and education.
If an employment relationship is created, I understand that unless I am offered a specific written contract of employment signed on behalf of the organization by its CEO, the employment relationship will be "at-will". In other words, the relationship will be entirely voluntary in nature, and either I or my employer will be able to terminate the employment relationship at any time and without cause.
With appropriate notice, I will have the full and complete discretion to end the employment relationship when I choose for reasons of my choice. Similarly, my employer will have the same right. Moreover, no agent, representative, or employee of Memphis Zoo, except in a specific written contract of employment signed on behalf of the organization by the CEO, has the power to alter or vary the voluntary nature of the employment relationship.
I HAVE CAREFULLY READ THE ABOVE CERTIFICATION AND I UNDERSTAND AND AGREE TO ITS TERMS.
EEOC AND INCLUSION STATEMENT The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds, perspectives, and skills. We value a diverse workplace and strongly encourage people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply. The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. If you need to request any accommodations for the interview or hiring process, please let the Human Resources team (HR) know. HR can be contacted at hrteam@memphiszoo.org. The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.
How to Apply: Applications should be submitted via the Memphis Zoo Careers page. Please note that any other application submissions will not be considered. www.memphiszoo.org/careers.
