Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Client Services Specialist I is responsible for providing comprehensive support to Nelnet Payment Services (NPS) merchants and partners, including NBS, FACTS, and other non-education partners, throughout the implementation phase and ongoing servicing of merchant clients using NPS payment processing technology. This role serves as a key contact for merchant inquiries, providing training, reconciliation assistance, troubleshooting, and more. Additionally, the specialist will be responsible for the thorough review, submission, and verification of merchant processing agreements to ensure compliance and accuracy.
JOB RESPONSIBILITIES:
1. Review merchant applications for accuracy and ensure all required fields of the application have been completed. Work with merchants to capture missing information if needed.
2. Monitor the progress of the merchant setup and follow up with involved parties as needed to ensure timely setup and activation of merchant ID’s.
3. Configure new merchant accounts with multiple backend systems to enable payment processing.
4. Log and update Salesforce records with accurate account data
5. Answer questions related to: account maintenance; statement questions; refund questions; rate questions; compliance questions; miscellaneous transaction questions; and other merchant questions that arise.
6. Provide phone support for all NPS merchants and customers – both internal and external - as needed.
7. Provide ideas and suggestions for process and procedure improvements.
**Pay range for this position is - $17-20/hr
EDUCATION:
Bachelor’s Degree preferred.
EXPERIENCE:
1. Three years of experience in customer service or new client implementation.
2. Credit card banking industry experience preferred
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Strong interpersonal and communication skills (written & verbal) with the ability to constructively discuss sensitive issues.
2. Very detail oriented with the ability to think creatively.
3. Ability to work as a team player and establish good rapport with co-workers.
4. Excellent customer service skills (friendly, courteous, helpful and patient).
5. Excellent prioritization, organization, and time management skills.
6. Strong computer skills (Microsoft applications, internals applications/systems, and the Internet).
7. Ability to effectively communicate at the level of the merchant.
8. Ability to handle stressful situations and meet deadlines.
9. Strong initiative to get tasks and objectives completed without supervision.
10. Ability to work in a fast paced environment and effectively lead change.
11. Ability to work overtime as required, without supervision.
12. Ability to take direction from multiple sources and prioritize effectively.
13. A positive, can do attitude.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 orcorporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
