HOW YOU WILL IMPACT OUR MISSIONThe Banquet Lead under direction oversees event execution including a variety of moderately difficult duties in the serving of food orders to customers, setting and clearing properly; presents and serves food and beverages in an attractive, safe and efficient manner. This position reports to the Retail Management. This position requires constant fulfillment of all facets of catering to ensure customers at the Zoo or the Safari Park are served in a prompt, courteous and efficient manner; must assist the Retail office in clarification of details of catered events and recommend improvements to enhance service or customer satisfaction. Responsible for execution of "Best in Class" Banquet events. May assist in other Retail outlets as needed.WHAT YOU WILL DO
Event Execution – Responsible for oversight of event operations and employees, room setup and reset, food and beverage execution and coordination of catering events ensuring the highest standards of hospitality. Oversees the execution and fulfilment of event according to the established banquet booking order. Adapts to last minute schedule or contract changes. Transportation of banquet food and supplies and communicates effectively with Chef/Back of House team. Completes event orders and associated paperwork in a correct and timely manner.
Employee Oversight - Oversees banquet employees including, but not limited to, training, mentoring, and coaching. Works with other organizational departments to ensure successful execution of all banquet events. Facilitate a positive environment amongst staff, an environment where professional ideas are encouraged. Coaches and develops talent through the understanding of different learning styles and provides performance feedback. Ensures team’s compliance of safety, banquet execution best practices, sanitation and alcohol awareness standards.
Guest Service – Ensures team is providing “Best in Class” guest service including greeting guests upon arrival to venue and escorting guests to and from scheduled activity locations. Educates team to advise guests regarding menu items.
Facility Upkeep - Cleans and maintains Banquet equipment and facilities. Assigns tasks and completes cleaning logs. Follow best practice standards established by Retail Management.
Inventory – Oversees inventory. Orders items and supplies for events. Operates point of sale and inventory system.
WHAT WE ARE LOOKING FORJOB EXPERIENCE
Education, training, or work experience which would perform the essential duties, knowledge and skills outlined; Lead and supervise responsibilities; effective customer service skills; an example would be two or more years of experience working in a Zoo or Theme Park environment preferred.
EDUCATION AND CERTIFICATIONS
High School Diploma Required
RBS Training within 30 days
Food Handler’s Card within 30 days
SKILLS AND KNOWLEDGE
Methods, materials and equipment used in food service
Safety rules and regulations
All menu items including ingredients and cooking methods
Inventory controls, procedures and best practices
Basic computer usage
Effective leadership practices
Operates and understand the point of sale and inventory system
Keeping accurate and detailed records
Multi-task and prioritize to meet the demands of business
Work competently with large groups in a diverse environment
Perform each Essential job function at a high level
Understand and carry out instructions
Communicate clearly and positively concerning all facets of a function
