The CIO will be responsible for defining and executing
Loom Solar's overall technology, digital transformation and information
systems strategy.
The CIO will work closely with the CEO and business
leaders to identify where technology can:
- Increase
revenue
- Improve
employee productivity
- Reduce
operating costs
- Improve
customer experience
- Strengthen
dealer and distributor relationships
- Automate
business processes
- Improve
manufacturing efficiency
- Improve
inventory and working-capital management
- Create
real-time management visibility
- Reduce
dependency on individuals
- Enable
Loom to scale rapidly without proportionately increasing manpower
Key Responsibilities
1. Technology Strategy
- Develop
Loom Solar's 3–5 year technology roadmap aligned with business objectives.
- Build a
scalable technology architecture capable of supporting rapid business
growth.
- Identify
opportunities for automation, AI, analytics and digital transformation.
- Establish
technology standards, governance and security policies.
- Evaluate
and adopt emerging technologies relevant to solar, manufacturing,
distribution and retail.
2. Digital Transformation
Lead the transformation of Loom from manual
processes to digital processes.
Key areas include:
Sales → Dealer → Customer → Order → Production →
Dispatch → Installation → Service → Payment
- Digitize
workflows across departments.
- Eliminate
unnecessary Excel/manual reporting.
- Automate
approvals and repetitive activities.
- Create
digital workflows with clear ownership and accountability.
- Build a
single source of truth for business information.
3. Business Applications
Own and optimize the company's technology ecosystem,
including:
- ERP
- CRM
- Dealer
management system
- Sales-force
automation
- Manufacturing
systems
- Inventory
and warehouse systems
- Finance
systems
- HRMS
- Customer
service systems
- Partner
portals
- Consumer
applications
- Analytics
and BI platforms
- E-commerce
platforms
- Lending/financing
technology
- Service
and installation platforms
The CIO will ensure that these systems are integrated
rather than operating as independent applications.
4. Sales & Dealer Technology
Build technology to support Loom's large dealer and
sales network.
The CIO should enable:
- Dealer
onboarding
- Dealer
KYC
- Dealer
enquiry management
- Lead
allocation
- Sales-force
tracking
- Dealer
ordering
- Inventory
visibility
- Pricing
visibility
- Scheme
management
- Incentive
calculation
- Dealer
performance dashboards
- Dealer
credit limits
- Payment
tracking
- Dealer
reactivation
- Territory
management
- Competition
price tracking
- Dealer
communication
The objective is to make every salesperson, dealer and
distributor more productive through technology.
5. Customer Technology
Build a superior digital customer journey from enquiry
to installation and after-sales service.
Technology should enable:
Lead → Qualification → Quotation → Financing →
Order → Installation → Commissioning → Warranty → Service
Develop and improve:
- Consumer
app/portal
- Lead
management
- Online
quotation
- Solar
system configuration
- Financing
application
- Installation
tracking
- Warranty
registration
- Service
requests
- Customer
communication
- Customer
feedback
- Referral
and influencer programs
6. Data & Business Intelligence
Create a real-time management information system for the CEO and leadership team.
Build dashboards covering:
- Revenue
- Sales
- Dealer
productivity
- Dealer
activation
- Inventory
- Production
- Dispatch
- Gross
margin
- Working
capital
- Collections
- Customer
acquisition
- Service
- Employee
productivity
- Manufacturing
efficiency
- Project
execution
The CIO should make "data before
opinion" a core management principle.
7. Artificial Intelligence & Automation
Develop an AI roadmap for Loom Solar.
Potential applications include:
- AI
sales assistant
- AI
customer support
- AI
dealer support
- Lead
scoring
- Sales
forecasting
- Demand
forecasting
- Inventory
optimization
- Production
planning
- Predictive
maintenance
- Pricing
intelligence
- Collection
prediction
- Employee
productivity analytics
- Automated
MIS
- Management
reporting
- AI-powered
knowledge management
The CIO should continuously identify processes where AI
can replace repetitive human work.
8. Manufacturing Technology
Work with the manufacturing team to build a
technology-enabled factory.
Focus areas:
- Production
planning
- MES
- OEE
monitoring
- Quality
tracking
- Machine
monitoring
- Predictive
maintenance
- Raw-material
planning
- Warehouse
automation
- Barcode/RFID
- Production
traceability
- Energy
monitoring
- Real-time
production dashboards
- Quality
analytics
The objective is to move toward a smart factory
environment.
9. Supply Chain & Inventory
Build technology systems for end-to-end supply-chain
visibility.
The CIO will work with operations to improve:
- Demand
forecasting
- Procurement
planning
- Raw-material
availability
- Finished-goods
inventory
- Warehouse
management
- Dispatch
planning
- Logistics
tracking
- Dealer
stock visibility
- Slow-moving
inventory identification
- Working-capital
optimization
10. Finance & Lending Technology
Support Loom's financing marketplace and financial
ecosystem.
Technology should enable:
- Customer
credit applications
- Multiple
NBFC integrations
- Loan
eligibility
- Digital
documentation
- Application
tracking
- Loan
disbursement tracking
- EMI/payment
status
- Dealer
financing
- Reconciliation
- Fraud
detection
- Customer
consent and data security
11. Cybersecurity & Data Protection
Own the company's cybersecurity framework.
Responsibilities include:
- Data
protection
- Access
management
- Identity
management
- Cybersecurity
monitoring
- Backup
and disaster recovery
- Business
continuity
- Application
security
- Vendor
security
- Employee
security awareness
- Compliance
with applicable data-protection regulations
12. Technology Organization
Build a high-performance technology team covering:
- Enterprise
applications
- Product
management
- Software
development
- Data
& analytics
- AI
- Cybersecurity
- Infrastructure
- IT
support
- Automation
- Business
intelligence
- Digital
transformation
Create a culture of ownership, speed, innovation
and business impact.
CEO-Level Expectations
The CIO will not be measured simply by:
"How well IT is running."
The CIO will be measured by:
"How much technology improves Loom Solar's
business."
The CIO should continuously answer:
- How can
technology increase sales?
- How can
technology increase employee productivity?
- How can
technology improve dealer productivity?
- How can
technology reduce cost?
- How can
technology improve customer experience?
- How can
technology reduce working capital?
- How can
technology improve manufacturing efficiency?
- How can
technology improve management visibility?
- What
work can be automated?
- What
can AI do better, faster or cheaper?
Key Performance Indicators (KPIs)
Business KPIs
- Technology-driven
revenue contribution
- Revenue
per employee improvement
- Cost
savings through automation
- Productivity
improvement
- Digital
adoption %
Adoption KPIs
- Employee
digital adoption
- Dealer
digital adoption
- Sales-app
adoption
- Customer-app
adoption
- Digital
transaction %
Automation KPIs
- Number
of processes automated
- Man-hours
eliminated
- Reduction
in manual reporting
- Reduction
in process turnaround time
Data KPIs
- Dashboard
adoption
- Data
accuracy
- Real-time
reporting coverage
- Reduction
in MIS preparation time
Technology KPIs
- System
uptime
- Application
performance
- Cybersecurity
incidents
- Critical
system downtime
- Technology
project delivery %
Business Transformation KPIs
- Reduction
in cost-to-serve
- Reduction
in order-to-cash cycle
- Reduction
in lead-to-order time
- Reduction
in inventory days
- Improvement
in dealer productivity
- Improvement
in customer satisfaction
Requirements
We are looking for a business-oriented technology leader
who has:
- 10+
years of technology leadership experience
- Experience
leading large-scale digital transformation
- Experience
managing ERP/CRM/business applications
- Strong
understanding of data and analytics
- Exposure
to AI and automation
- Experience
scaling technology in a high-growth organization
- Strong
understanding of business processes
- Experience
managing technology teams and external partners
- Strong
cybersecurity and IT governance knowledge
- Excellent
stakeholder-management skills
- Ability
to work directly with the CEO and business leadership
Benefits
Work
Timing:10:00 am to 7:00 pm (Monday to
Saturday)
Education:MBA/Computer Science
Address:Loom Solar Pvt Ltd (14/4 Mathura Road, Faridabad 121003)
Contact: Muskan Singh
Gender:Male / Female
Job
Type:Full Time
Job
Location: Faridabad
Industry
Type:Renewable Solar Energy
Pay
Types:Fix Pay and Performance Incentives
Support:hr@loomsolar.com
