HOW YOU WILL IMPACT OUR MISSIONThe Retail Operations Manager provides leadership and oversight of all merchandise and food operations for assigned departments. This position is responsible for but not limited to budgeting, revenue generation, inventory management, merchandising, food services, shared revenue, banquets, ordering, guest service, employee relations, food safety management, facility management and menu development. This position reports to the Associate Director of Retail Operations. WHAT YOU WILL DO
Leads and inspires quick service food/retail staff and is responsible for hiring, training and development, mentoring, and performance management. Motivates staff and creates and environment conducive to driving employee engagement.
Oversees quick service food/retail operations including but not limited to: scheduling and staffing, ensuring a high quality guest experience, menu development, safety, cleanliness, and facility maintenance or improvement needs. Assists with project management of facility(s) as needed. Acts as Duty Manager of department as scheduled.
Exercises fiscal accountability and responsibility for assigned budget(s) including but not limited to: implementing strategies to maximize revenue, managing cost of goods, managing labor and operating supplies. Develops and manages shared revenue contracts and business operations that create new business relationships, and increase revenue and enhance the guest experience as directed.
Responsible for inventory management for assigned operations. Oversees point of sale and inventory software solutions for revenue and data integrity and functionality. Oversees and manages multiple venue inventory accuracy and operating costs.
Develops and manages safety programs with the goal of preventing employee and guest injury. Ensures compliance with health, safety, sanitation and alcohol awareness standards. Ensures kitchen/culinary best practices are established and followed.
WHAT WE ARE LOOKING FOR
At Albert’s Restaurant at the San Diego Zoo, we’re looking for a passionate hospitality leader who understands that great dining is about creating memorable experiences from the moment guests arrive. Albert’s offers full-service dining in a beautiful open-air setting, including deck seating overlooking a private waterfall. We’re looking for a Restaurant Manager who can lead a team in this unique environment while delivering warm, attentive service and maintaining high standards throughout every shift.
JOB EXPERIENCE
Must have at least two years prior management experience in a retail or food setting required
Experience working with represented labor preferred
EDUCATION AND CERTIFICATIONS
Bachelor's Degree in business administration, hospitality, or related field preferred
Servesafe Manager Certification within 90 Days required
SKILLS AND KNOWLEDGE
Demonstrated ability to lead and motivate a team in a diverse environment
Able to communicate effectively, both orally and in writing
Able to handle highly complex interactions with employees and guests with a high level of tact and diplomacy
Able to operate Point of Sale (POS) systems
Knowledge of inventory best practices
Able to operate moderately complex computer software programs
Demonstrated ability to work in a fast paced, dynamic environment while producing a high level of results
Understanding of budgets, profit and loss statements
