Role Purpose
The
Non-Production Environment Manager is responsible for managing and supporting
all testing environments (PTEST, STEST, VTEST) used for development, testing,
training, and business-as-usual activities.
The role
ensures these environments are:
- Available and stable
- Secure and properly configured
- Ready for testing and deployments
- Quickly restored when issues occur
This person
also coordinates issue triage, manages environment-related risks, and maintains
knowledge of how various applications and systems work together.
Required
Experience
Technical &
Industry Experience
- Experience working in large and complex organisations.
- Experience in industries such as:
- Postal services
- Logistics
- Transport
- Retail
- eCommerce
Environment &
Release Management
- Strong experience managing enterprise test environments.
- Experience handling software releases and deployments.
- Experience with incident, change, and release management processes.
Stakeholder
Management
- Ability to work across technical and business teams.
- Strong communication and coordination skills.
- Experience facilitating issue triage and problem-solving workshops.
Technical
Skills
Essential
Knowledge
- SAP applications
- Oracle applications
- Microsoft technologies
- Application dependencies and integrations
- Enterprise environment management
Monitoring &
Troubleshooting
- New Relic
- Sumo Logic
- Log analysis and dashboard monitoring
- Root cause investigation
Process
Knowledge
- ITIL Incident Management
- ITIL Change Management
- ITIL Request Management
- ITIL Conflict Management
Qualifications
Preferred
Certifications
- ITIL Certification
- Agile Certification
- PMP Certification
- Other Project Delivery Certifications
Key Personal Attributes
Process Management
- Creates and improves
operational processes.
- Removes inefficiencies and
simplifies ways of working.
- Uses data and feedback to
improve outcomes.
Relationship Building
- Builds trust with diverse
stakeholders.
- Works effectively across teams.
- Resolves conflicts
professionally.
Action Orientation
- Takes initiative and ownership.
- Responds quickly to issues and
risks.
- Drives action even when
information is incomplete.
Digital Mindset
- Embraces new technologies.
- Uses data and insights to
improve decisions.
- Promotes digital ways of
working.
Results Focus
- Delivers high-quality outcomes.
- Works through challenges to
achieve goals.
- Helps remove barriers for
others.
Key Responsibilities
Environment Management
- Ensure all non-production environments
are available, secure, and fit for purpose.
- Manage and support test environments
throughout the project lifecycle.
- Monitor environment health,
availability, and performance.
- Coordinate environment setup and
configuration for projects and testing activities.
- Ensure environments comply with security
and data protection requirements.
Release & Deployment Management
- Plan and coordinate software releases
and deployments.
- Work with application support teams to
deploy code with minimal impact to testing.
- Manage release schedules and deployment
plans.
- Communicate deployment timelines and
risks to stakeholders.
- Conduct post-release reviews and
identify improvement opportunities.
Incident & Issue Management
- Lead triage sessions to identify and
resolve environment issues.
- Troubleshoot complex technical problems
across multiple applications.
- Coordinate teams to quickly resolve
incidents and defects.
- Ensure clear communication during
outages and service disruptions.
Vendor & Partner Management
- Work closely with vendors and suppliers.
- Manage vendor support tickets and
escalations.
- Partner with vendors to adopt new
platform features and capabilities.
- Coordinate migration activities where
required.
Continuous Improvement
- Improve environment management processes
and governance.
- Enhance monitoring, logging, and
reporting capabilities.
- Drive innovation and adoption of new
technologies.
- Maintain documentation, standards, and
best practices.
Stakeholder Management
- Act as the link between:
- Development teams
- Operations teams
- Quality Assurance (QA) teams
- Business stakeholders
- External vendors
- Provide regular updates on environment
status, risks, and releases.
- Build strong working relationships
across teams.
Training & Knowledge Sharing
- Create and maintain environment
management documentation.
- Train teams on release and environment
management processes.
- Share lessons learned and best
practices.
