Description
We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of belonging and feel valued for your contributions and the perspectives you bring.
Summary:
The Application Analyst II – Power Platform & M365 is the primary source of information, advice, and support for business applications and their associated processes. They partner with the business and departmental specialists to support, troubleshoot, and implement features and functionality of the applications in their areas of responsibility. The Application Analyst II provides efficient and consistent use of trusted applications throughout RES Americas and coordinates with other IT functions across the globe to ensure standardization of support and processes.
This role will be hybrid requiring a minimum of 3 days in office.
Requirements:
Safety:
- Follows safety and security procedures and determines appropriate action. Reports potentially unsafe conditions and uses materials and equipment properly.
Qualifications:
- Bachelor’s Degree in Computer Science, Technology, or Business. In lieu of a degree, 8 years of relevant work experience is required.
- 3 years of experiencein application support/analyst role
- Demonstrated experience in supporting and maintaining enterprise-level applications.
- Knowledge of help desk ticketing software, preferably ServiceNow.
- Experience troubleshooting issues and optimizing performance in a cloud environment.
- Demonstrated experience with Microsoft Power Platform and M365 applications.
- Proficient in Microsoft Office.
- Familiarity with ITIL v3 or related service delivery frameworks.
- Demonstrated experience in Project Management as a team member experience.
- Knowledge of Business Intelligence reporting.
- Knowledge of software development lifecycle.
- Exceptional verbal and written communication.
- Critical thinking skills.
- Self-motivated and able to work under pressure.
- Functional Competencies include collaboration, communication, system thinking, attention to detail, and excellence.
Anticipated base salary range: $80,000- $100,000
The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.
RES offers benefits that are effective first day of employment. These benefits include the following:
- Medical, Dental and Vision
- Health Savings Account with employer contribution
- Flexible Spending Accounts
- 4x pay Basic Life and Voluntary Life
- Short and Long Term Disability
- Accident, Hospital, and Critical Illness
- 401 (k) plan with 6% company match
- 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
- Tuition Reimbursement and Green Car Reimbursement
- Volunteer and Charity Matching
- Paid Parental Leave and Paid Sabbatical Leave
- Employee Referral Bonus
- Employee Discounts and Wellness programs
- Wellness Reimbursement
Physical requirements and environment:
The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rarely: Climbing, crouching, kneeling, pulling/pushing/lifting between 5-15lbs., and stooping are required.
Occasionally: Carrying 5-15lbs., gripping, handling, pinching, and walking are required.
Frequently: Standing is required.
Constantly: Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting isrequired.
Rarely exposed to extreme cold, heat, and humidity, and wet climates, in the working environment.
Occasionally exposed to noise and hazards in the work environment.
We maintain a drug-free workplace. Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.
RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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