Solar Field Technician

SunStrong Management • Full-time • Phoenix, Arizona • 3d ago

The Field Technician Position

SunStrong Management is searching for Field Technicians to join our Maintenance and Service group in Phoenix, AZ. SunStrong Management owns and maintains a distributed fleet of residential solar systems across 30+ states and several U.S. territories. All customer service calls are handled in-house. We utilize a highly skilled team of technicians as well as third-party service partners to maintain and service our fleet.

The Field Technician’s primary responsibility is to support Operations and Maintenance activities by quickly responding to solar system performance maintenance, ensuring optimally performing solar systems, and providing excellent customer service to our customers.

Field Technician Responsibilities

Utilizes knowledge, skills, and electrical testing equipment to evaluate systems accurately for maintenance, warranty repairs, design, and other purposes; diagnoses and repairs solar and storage systems and electrical components
Provides training to service staff on system operation such as how to identify, resolve, and repair issues etc.
Completes quality assurance inspections, documents corrective actions, and ensures completion of corrective items within defined timelines
Submits service reports immediately following work order completion
Identifies solutions to resolve technical design problems, including electrical systems used during construction; collaborates closely with manufacturers and engineering team
Develops and uses knowledge of all roof types and the appropriate flashings and mounts to use on those roofs
Manages vehicle material stock and equipment inventory
Maintains compliance with all SunStrong Management Safety policies and practices

Customer Service and Dealer Relationships

Provides training to customers about service process, system usage, system operation, performance, and maintenance
Manages and resolves customer maintenance, service tasks and issues in a timely manner
Documents progress and other key communications to customers and relevant SunStrong Management employees using appropriate software
Develops positive and professional relationships with dealers, service-only providers, and channel partners within an assigned service area

Minimum Requirements

High School Diploma (or GED)
3+ years’ electrical experience
Current, valid Driver’s license with acceptable Motor Vehicle Report
Proficient in speaking, reading and writing English
Working knowledge of the National Electric Code (NEC)

Preferred Qualifications

OSHA 30 Certified
Formal apprenticeship and/or vocational training experience
3+ years’ experience in the solar electric industry
4+ years’ electrical experience
Bilingual, English and Spanish (preferred, not required)

Additional Knowledge, Skills and Abilities

Proficiency using Microsoft Office
Organized and maintains a professional appearance
Strong verbal and written communication skills
Reads and interprets blueprints, schematics, and wiring diagrams

Working Conditions

Location varies depending on job site
Able to work an adjusting schedule and respond to emergencies
Driving Required; Valid Driver’s License and Motor Vehicle Report required

Physical Requirements

Long hours spent outside of residential rooftops, driving to customer residencies, some ground and rooftop work
Various weather conditions include cold and snowy, hot and humid, and everything in between; must be comfortable working in different environments
Must be able to lift and carry up to 50 pounds; assistance may be provided for oversized items
Must be able to sit, stand, walk, and drive for up to 8 hours at a time
Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulders

Benefits
SunStrong Management offers a generous employee reward package that includes:

Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
Competitive compensation
Company vehicle provided
Paid time off, including 7 holidays and Paid Parental Leave
Cell phone allowance for many roles