Please note that this is a Fixed Term Contract (ideal for unemployed and immediately available candidates).
We are looking for high-performing inside-sales professionals who can sell subscription-based, financial-value, and technically enabled energy solutions over the phone. This is not a basic tele-sales role. Experience in insurance, telecoms, SaaS, financial services, Solar, Energy, Fibre, or other contract-based product categories will be highly advantageous.
Residential and Light Commercial Energy Solutions
Role Purpose
The Inside Sales Advisor is responsible for converting qualified leads into signed customer contracts through a professional, consultative, phone-based sales process. The role requires a commercially sharp sales professional who can sell subscription-based, financial-value, and technically enabled energy products to customers who may be skeptical, price-sensitive, comparison-shopping, or unfamiliar with solar and prepaid-led energy solutions. This JD builds on the original tele-sales profile, but raises the caliber requirement from basic tele-sales to technical inside sales, while retaining the core requirements around consultative selling, closing, CRM pipeline management, and customer experience.
Preferred Candidate Profile
The ideal candidate is not simply a call-center agent. The ideal candidate is a commercially mature inside-sales professional who can:
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Sell a product where the customer needs education before they buy.
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Explain financial value, aƯordability, savings, return on investment, and long-term benefit.
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Build credibility with customers who may be skeptical about solar, savings claims, subscriptions, or contracts.
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Manage a multi-step customer journey from lead to signed agreement.
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Maintain clean CRM discipline and take accountability for personal sales metrics.
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Balance strong closing ability with responsible, ethical selling.
Key Responsibilities:
1. Sales Conversion and Pipeline Management
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Convert qualified inbound, outbound, referral, and campaign leads into signed customer contracts.
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Sell across residential and light commercial energy products, including solar, backup, prepaid-led, subscription, and adjacent energy solutions.
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Run a structured consultative sales process to understand customer needs, electricity usage, property profile, aƯordability, decision drivers, and objections.
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Recommend the right product based on customer requirements and product fit.
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Explain pricing, savings, subscription value, contract process, credit requirements, installation journey, and customer obligations clearly.
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Close customers eƯectively into signed contracts.
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Maintain an accurate and up-to-date pipeline in the CRM system.
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Create follow-up tasks, capture call notes, update sales stages, and record lost reasons accurately.
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Proactively manage customer follow-ups to prevent leakage between interest, qualification, contract sent, and contract signed.
2. Customer Education and Trust Building
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Build trust with customers who may be skeptical, cautious, price-sensitive, or comparing alternatives.
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Explain complex product value propositions in simple, commercially compelling language. Handle objections related to price, aƯordability, savings, contract terms, installation, product reliability, and service expectations.
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Provide a professional and confidence-building customer experience from first contact through to signed agreement.
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Avoid overpromising or misrepresenting product capability, savings, timelines, or contractual terms.
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Ensure customers understand what they are signing and what happens next in the journey.
3. Financial and ROI-Based Selling
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Hold confident conversations about monthly cost, savings, value, aƯordability, and return on investment.
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Help customers understand the financial benefit of the recommended product versus their current energy cost or alternative solutions.
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Position subscription-based products in a way that is clear, credible, and customer-relevant.
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Use financial-value framing to support conversion without creating unrealistic expectations.
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Identify when a customer is not financially or operationally suitable and escalate or qualify out appropriately.
4. CRM, Data, and Performance Discipline
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Use CRM consistently as the single source of truth for lead status, customer notes, next steps, and pipeline movement.
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Maintain accurate records of contact attempts, customer interactions, qualification outcomes, objections, lost reasons, and contract status.
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Track and understand personal sales metrics, including contact rate, conversion rate, close rate, pipeline age, follow-up completion, and reasons for lost sales.
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Use performance data to improve personal sales eƯectiveness.
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Participate in coaching, pipeline reviews, call reviews, and performance discussions.
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Take ownership of personal sales activity, productivity, and conversion outcomes.
5. Brand Representation and Customer Experience
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Represent the company professionally in every call, WhatsApp, email, and customer interaction.
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Deliver a consistent, high-quality sales experience aligned to the brand promise. Communicate clearly, respectfully, and confidently.
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Collaborate with sales supervisors, operations, credit, scheduling, installation, and customer success teams where required.
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Support a smooth handover from sales to downstream operational teams.
Knowledge, Skills and Abilities:
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Strong professional selling capability in a phone-based or remote-sales environment.
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Ability to rapidly learn and confidently articulate complex product value propositions.
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Strong consultative selling and closing ability.
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Financial and ROI-based conversation skills.
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Strong objection-handling skills.
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Ability to build trust with skeptical customers.
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Excellent verbal and written communication skills.
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Strong CRM and pipeline management discipline.
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Good commercial judgement.
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Ability to explain subscription, contract, aƯordability, and service-related concepts clearly.
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High resilience in a target-driven and commission-led environment.
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Self-awareness of personal sales metrics and performance.
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Strong follow-up discipline.
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Customer-focused mindset.
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Ethical and responsible selling approach.
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Ability to work independently while following structured sales processes.
Key Competencies
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Consultative selling and needs diagnosis.
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High-conversion closing.
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Ability to rapidly learn and confidently articulate complex product value propositions.
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Financial and ROI-based conversation skills.
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Trust-building with skeptical customers.
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Objection handling.
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CRM and pipeline discipline.
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Customer focus and service excellence.
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Self-awareness of personal sales metrics and performance.
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Results-driven and commission-oriented mindset.
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Ethical and responsible selling.
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Resilience and accountability.
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Structured follow-up and pipeline ownership.
Performance Measures
Success in the role will be measured through:
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Lead-to-contact conversion.
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Contact-to-qualified conversion.
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Qualified-to-contract-sent conversion.
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Contract-sent-to-signed conversion.
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Overall signed contract volume.
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Quality of signed contracts.
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CRM hygiene and pipeline accuracy.
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Follow-up task completion.
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Speed to first contact.
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Pipeline aging.
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Lost reason accuracy.
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Customer experience quality.
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Compliance with sales process and responsible selling standards.
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Personal improvement against sales metrics over time.
