Location: Makati
Work Set-up: Fully Onsite | Dayshift | Monday - Friday
Job Description:
The Solar Technical Support Engineer will provide advanced technical assistance for solar energy systems by supporting customers, installation teams, and internal stakeholders throughout the post-installation lifecycle. This role is responsible for diagnosing technical concerns, resolving equipment and system performance issues, and ensuring solar installations operate safely and efficiently. The position also contributes to continuous product improvement by documenting recurring issues, sharing technical insights, and promoting exceptional customer support.
Key Responsibilities:
Technical Support & Troubleshooting
- Serve as the primary technical resource for customers regarding solar energy systems.
- Investigate and resolve technical issues affecting system performance through remote or onsite troubleshooting.
- Diagnose electrical and mechanical faults using appropriate testing and diagnostic methods
After-Sales Customer Support
- Deliver responsive technical assistance following installation and system turnover.
- Address customer inquiries, technical concerns, and service requests in a professional and timely manner.
- Guide customers through proper system operation, maintenance practices, and basic troubleshooting procedures.
System Monitoring & Performance Analysis
- Monitor operational data from installed solar systems to detect faults, performance irregularities, or potential equipment failures.
- Prepare technical reports detailing system performance, incident investigations, and corrective actions taken.
- Recommend preventive measures and performance improvements to enhance system reliability and efficiency.
Documentation & Reporting
- Maintain detailed records of technical support requests, troubleshooting activities, and resolutions.
- Prepare service reports, incident documentation, and technical findings.
- Utilize ticketing systems to monitor and manage customer concerns from initial report through resolution.
Qualifications:
- Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or a related engineering discipline.
- Professional Engineering License is an advantage but not required.
- Experience providing technical support, field service, after-sales support, or troubleshooting for electrical, renewable energy, or industrial equipment.
- Knowledge of solar photovoltaic (PV) systems, inverters, electrical components, or EV charging systems is highly preferred.
- Strong analytical and problem-solving skills with the ability to diagnose technical issues effectively.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Valid driver's license is preferred.
