Technical Support Engineer – Solar Solutions

HRTX • Full-time • Makati City • 4d ago

The Technical Support Engineer is responsible for providing technical expertise and post-sales support for solar photovoltaic (PV) systems, energy storage solutions, and related equipment. The role serves as the primary technical contact for customers, installers, and internal stakeholders by diagnosing system issues, recommending solutions, and ensuring the optimal performance of installed systems. The position also supports continuous product improvement through technical analysis, documentation, and customer education.

Key Responsibilities:

Technical Support & Troubleshooting

Serve as the primary technical contact for customers, installers, and internal teams regarding solar PV systems, inverters, batteries, monitoring platforms, and related components.
Diagnose, troubleshoot, and resolve technical issues through remote support, system diagnostics, and data analysis.
Guide customers and installers on system commissioning, configuration, operation, preventive maintenance, and performance optimization.
Escalate complex technical concerns to engineering teams or equipment manufacturers when necessary and coordinate issue resolution.

System Monitoring & Performance

Monitor installed solar systems using remote monitoring platforms to ensure optimal system performance.
Analyze system performance data, identify abnormalities, and recommend corrective actions.
Prepare technical reports documenting system performance, support activities, and recurring issues.

Documentation & Knowledge Management

Maintain accurate records of support cases, troubleshooting activities, and resolutions within the company's support system.
Develop and update technical documentation, user manuals, installation guides, FAQs, and troubleshooting procedures.
Identify recurring field issues and provide recommendations for product enhancements and process improvements.

Customer & Internal Support

Conduct technical training sessions for customers, installers, distributors, and internal teams.
Collaborate closely with Engineering, Sales, Project Management, and Service teams to ensure timely resolution of technical concerns.
Provide technical input during product evaluations, testing, and implementation of new technologies.

Qualifications:

Bachelor's Degree in Electrical Engineering, Electronics Engineering, Renewable Energy, or a related engineering discipline.
At least 2–3 years of experience supporting solar PV systems, electrical systems, or renewable energy solutions.
Solid understanding of grid-tied, hybrid, and off-grid solar systems.
Experience with inverters, batteries, monitoring platforms, and solar system diagnostics.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Proficiency in Microsoft Office and solar monitoring software.
Customer-focused with strong interpersonal and collaboration skills.
Ability to work independently and manage multiple support cases simultaneously.

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