What you’ll do
Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
- Ensure accurate and consistent establishment of end-to-end warranty processes, from claim submission through validation, adjudication, and closure.
- Responsible for the development, refinement, and deployment of warranty policies, procedures, and guidelines.
- Ensure policies are clearly defined, documented, and effectively communicated across all stakeholders.
- Identify gaps, ambiguities, or inconsistencies in existing policies and drive clarifications and improvements.
- Partner with cross-functional teams to ensure warranty policies align with product design, service procedures, and customer commitments.
- Identify deviations from standard procedures and implement corrective actions and training.
- Ensure compliance with internal standards, legal requirements, and regulatory expectations.
- Drive continuous improvement initiatives focused on simplification, standardization, and accuracy in claims handling.
- Translate operational insights into process updates, policy enhancements, or training needs.
- Collaborate closely with Service, Engineering, Quality, and IT to ensure alignment between process design and operational execution.
- Provide business input for system rules, validation logic, and workflows based on operational needs.
Location & Travel Expectations:
- This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC.
- This role requires 4-5 days per week in the office, with regular in-person meetings and events.
- Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
- Travel: the role requires regular attendance at meetings and events in other Scout locations, such as, Columbia SC, Novi MI, and Fremont, CA. Domestic and international travel is expected for approximately 10% of working days, with potentially more frequent international travel for training and coordination during the first two years.
What you’ll bring
We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:
- Bachelor’s degree in engineering, Business, Automotive Technology, or related field.
- 8+ years of experience in warranty operations, claims, or service within an OEM or similar environment.
- Strong knowledge of warranty policies, procedures, and claims handling frameworks, with the ability to interpret and apply them consistently.
- Proven experience managing warranty process execution, including claim validation, adjudication, and compliance with service processes.
- Experience contributing to the development, improvement, or standardization of warranty policies and processes.
- Solid understanding of service operations, repair workflows, and vehicle systems/components.
- Experience working with warranty systems or ERP platforms (e.g., SAP, Oracle, Salesforce, or similar tools).
- Ability to translate operational and process requirements into system inputs, including validation logic and workflows, in collaboration with IT or systems teams.
- Strong analytical skills, with the ability to interpret data, identify process gaps, and drive improvements.
- High attention to detail with a focus on accuracy, consistency, and compliance.
- Excellent communication and collaboration skills, with the ability to train, guide, and influence cross-functional stakeholders and external partners.
- Experience working in fast-paced, high-volume, and cross-functional environments.
- Structured, process-oriented mindset with a strong commitment to standardization and continuous improvement.
- Comfort with the ambiguity and uncertainty that is present in early-stage startup environments, without losing focus on delivering results.
- A strong desire to work at the cutting edge of electric, off-road vehicle technical design and process development.
- Proficiency in German is a plus.
What you'll gain
The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
Pay Transparency
This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial base salary range = $130,000.00 - $160,000.00
Internal leveling code: IC8
