Position Information:
Title: Manager - Conservation & Load Management
Location: Orange, CT
Salary: $141,100 - $158,700
Schedule: On Site - Office
Job Summary
Responsible for leading and supervising a Demand Response (DR) team within the Delivery of Programs and Products organization. This role oversees the planning, execution, and performance of Demand Response programs across residential and commercial and industrial customer segments, with accountability for event execution, load reduction performance, and alignment with regulatory and system reliability objectives.
Manages the day‑to‑day operations of the assigned Demand Response team, including program delivery, vendor and platform oversight, budgeting, regulatory coordination, technical and engineering support, project management, and performance measurement and reporting. Provides leadership, direction, and coaching to a team of approximately 2 to 5 direct reports, ensuring clear accountability for results, continuous improvement, and adherence to internal controls and regulatory requirements.
Partners closely with cross‑functional stakeholders including Operations, Engineering, Regulatory, IT, Finance, Legal, and Customer organizations to define business requirements, resolve issues, and implement solutions that support reliable Demand Response program delivery. Responsible for identifying, prioritizing, communicating, and documenting risks, issues, and improvement opportunities across the end‑to‑end Demand Response lifecycle.
The position reports to the Senior Manager of Delivery Programs and Products and supports Demand Response activities across multiple operating companies. The role is accountable for driving Demand Response outcomes that deliver customer value, support system reliability, and meet regulatory and performance expectations.
Key Responsibilities
- Manage and provide guidance to assigned functional group within the CLM Delivery team to maximize delivery effectiveness for the benefit of customers and shareholders
- Establish, maintain and leverage high level relationships with outside parties who influence CLM programs and services. (EEB, NYSERTA, PUC's, Legislature, NEEP, etc.)
- Administer agreements with vendors, contractors and trade allies as needed to support CLM and technical service areas.
- Work closely with Customer Communications to develop appropriate CLM marketing to improve delivery and success of product and service offerings.
- Provide supervision, coaching, counseling and performance feedback to team members. Handle routine personnel issues.
- Contribute to establishing and maintaining a work environment that is customerfocused, recognizes achievement, rewards high performance, and promotes opportunity.
- Support and initiate training efforts to help strengthen employees’ skills and knowledge to help advance their careers, strengthen the organization and contribute to Avangrid’s goal attainment.
- Identify and implement streamlining and improvements to achieve maximum results.
- Monitor results and direct appropriate modifications in process design and procedures to keep goals on target.
- Assist senior manager to define, measure and improve Customer satisfaction levels through CLM product offerings.
- Implement strategies to promote CLM program offerings through trade shows, community activities and events and personal contacts.
- Maintain familiarity with other processes to identify products and services that enhance cross-selling opportunities.
- Ensure that all activities and processes are in compliance with Sarbanes Oxley, Avangrid's business code of conduct, Rules of Employment and all other pertinent company policies.
- Assist in the establishment of resource requirements, implementation of technology, goals, objectives required to promote a clear direction and improve efficiency/reliability of processes.
- Collaborate with regulators, and other internal stakeholders to implement system changes to meet compliance initiatives and changing customer and market expectations.
- Support and advocate on behalf of the Company through testimony and discovery processes.
Required Qualifications
- Bachelor’s Degree in Business, Engineering, Economics or a related field with a minimum of 5 years relevant experience preferred.
- Associates Degree with a minimum of 10 years relevant experience required.
- Proficient in Microsoft Excel, Word, and Power Point applications is required
Preferred Qualifications
- Experience with Salesforce, SAP CRM, and/or other sales tracking Systems.
- Experience with Customer Service business processes.
- Experience directing or managing a large group of employees
- Certified Energy Manager or Certified Measurement and Verification
- Proficient in Microsoft Excel, Word, and Power Point applications
- "Good Teamwork" is not specific.
- "Ability to work effectively in an environment where consensus between diverse work streams is often required before projects can proceed" is specific.
- "Experience at a big company" is not specific.
- "Ability to navigate and succeed in a highly matrixed reporting structure, preferably at an international company" is specific.
- The position requires leadership skills, analytical thought processes and the ability to work well with other groups within Customer Service, Gas Operations, Legal, Regulatory, and Engineering.
- Partner and interact with Regulators, Municipal Leaders, and other policy makers as required
- Knowledge of Gas and Electric Rates
- Prior knowledge of customer facing electric and natural gas energy efficiency programs strongly preferred
- An understanding of the regulatory process and environment, including the regulatory filing process # Knowledge of residential and commercial/industrial building systems and industrial processes, evaluation, measurement and verification (EM&V), general marketing principles and market research techniques
- Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.
- Strong analytical, interpersonal, verbal and written communication skills.
- Professional or Certified Demand Side Management Professional preferred
Competencies
- Growth & Continuous Improvement
- Customer Centric (internal and/or external)
- Leadership (people managers/leaders)
What We Offer:
- Competitive benefits and growth opportunities
- Generous performance‑based bonuses
- 12% 401(k) match
- Comprehensive health, dental, and vision insurance
- Tuition reimbursement
- Professional development and clear career‑advancement pathways
For more information, please visit: Benefits - Avangrid
#LI-Onsite; #LI-CH1
Company:
UIL HOLDINGS CORPORATION
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.
Job Posting End Date:
May-13-2026
