Overview
As our Learning Technology Sr. Specialist, you are the strategic and operational owner of the learning technology ecosystem supporting the Commercial Organization. You’ll administer the Business Unit’s LMS end‑to‑end, and you’ll also own adjacent platforms that plug into or stand alongside the LMS—specifically our AI Role‑Playing/Simulation tool, Sales Enablement Platform (e.g., Cornerstone, Mindtickle, or a bespoke solution), our Knowledge Base, and Content Management System.
You will partner across Sales, Service, Field Ops, Marketing, HR/People, IT/SecOps, and Compliance to deliver mobile‑first, retail-ready learning that is reliable, measurable, and tied to business outcomes like time‑to-ramp, conversion rates, first-time-fix, shrink reduction, and CSAT/NPS. Your superpower is translating operational needs into scalable system configurations, clean data flows, and insightful dashboards the business actually uses.
In a modern commercial organization, LMS administration is necessary but not sufficient. Success comes from an integrated learning stack - practice with feedback (AI role‑play), performance support (KB), in‑the‑flow guidance (DAP), targeted enablement (SEP), and analytics that tie learning to results. This role is the connective tissue.
What you’ll do
Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
Top 6 Outcomes You’ll Drive (First 12 Months)
- Platform Reliability & Scale: ≥99.9% LMS uptime; SSO success ≥99%; Tier‑1 ticket deflection ≥30% via self-service.
- Content Lifecycle Discipline: 100% adherence to content audit plan; publish/retire SLAs met; metadata/taxonomy standards implemented.
- Sales Readiness Acceleration: AI role‑play adoption ≥80% of sellers; measurable lift in certification time‑to‑ramp (target set with Sales Ops).
- Enablement Platform Utilization: Monthly Active Users (MAU) and content engagement benchmarks met for Sales Enablement Platform (SEP).
- Analytics to Action: Quarterly learner impact reports linking training to performance; ≥90% reporting accuracy & timeliness.
- Compliance Confidence: On‑time completion ≥95%; zero critical audit findings; recertification lapse rate ≤2%.
LMS Ownership (Business Unit) – SAP Successfactors
- Configure and maintain LMS global and BU settings, SSO, user roles, permissions, and integrations (HRIS, SEP, content vendors).
- Upload, test, and manage SCORM/xAPI, video, microlearning, blended programs; ensure cross‑device/browser compatibility.
- Build assignments, learning paths, certifications, recert windows; automate notifications and reminders.
- Generate dashboards and enterprise‑grade reports (compliance, completions, time‑to‑cert, adoption); ensure accuracy and on‑time delivery.
- Provide Tier‑1/2 support; monitor uptime and performance; manage incidents with clear SLAs and post‑mortems.
Ecosystem Platforms (Beyond LMS)
- AI Role‑Playing/Simulation Tool: Administer scenarios, scoring rubrics, feedback loops; integrate results to LMS/LRS; partner with Sales Leaders to align on competency models and “certify to sell” standards.
- Sales Enablement Platform (SEP): Configure taxonomy, segments, and content governance; ensure CRM and LMS alignment; manage readiness, pitches, battlecards, and field analytics.
- Knowledge Base (KB): Govern structure, findability (search/tags), versioning, and feedback loops; integrate KB snippets into learning for in‑the‑flow support.
- Content Management System (CMS): Manage content lifecycle, localization workflows, and publishing governance; ensure web accessibility and brand compliance.
Integrations, Data, and Architecture
- Partner with IT to maintain LMS‑HRIS sync, SSO/IDP (Okta/Azure AD), and secure data flows; steward PII and role‑based access.
- Implement and maintain xAPI pipelines and an LRS (e.g., Watershed, Learning Locker) to capture practice data (AI role‑plays), KB searches, and SEP engagement.
- Define and enforce taxonomy, metadata, and naming standards across systems to improve search, recommendations, and analytics.
Content Operations & Governance
- Own the content audit plan (cadence, owners, criteria, retire/refresh); maintain a single source of truth across LMS/KB/CMS.
- Establish decentralized admin governance: admin certification, approval workflows, QA checklists, and audit trails.
- Develop and maintain job aids, FAQs, and in‑app guidance to drive self‑service and reduce support tickets.
Analytics & Business Impact
- Build learner impact reports integrating course data, AI practice scores, SEP usage, and field KPIs (with Sales/Service Ops).
- Publish executive and manager‑level dashboards (Power BI/Tableau/Excel) focused on time‑to-ramp, activity-to-outcome, and skill gap closure.
- A/B test delivery formats; run cohort analyses; recommend content and channel optimizations.
Compliance, Security & Accessibility
- Ensure training records meet regulatory and organizational standards; conduct regular audits and partner with Compliance.
- Manage content and platform accessibility (e.g., WCAG 2.1 AA).
- Coordinate vendor risk and platform updates with IT/SecOps; maintain documentation and runbooks.
Projects, Vendors & Roadmap
- Lead platform upgrades, migrations, and feature rollouts; maintain a rolling roadmap that balances stability with innovation.
- Manage vendor relationships and renewals; define business cases and pilots (e.g., AI features, mobile offline).
- Build communities of practice with field leaders; host office hours and release briefings.
Location & Travel Expectations:
- This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC.
- This role requires 4-5 days per week in the office, with regular in-person meetings and events.
- Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
- Travel: Ability and willingness to travel to field locations, ride‑alongs, store visits, national meetings 5% of the time. Valid driver's license required.
What you’ll bring
We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:
Required Qualifications
- 8+ years currently administering enterprise LMS platforms in a corporate environment (SuccessFactors, Cornerstone, Docebo, Absorb, Mindtickle, etc.).
- Hands‑on experience with mobile‑first learning and field adoption in retail/sales environments.
- Proficient with SCORM/xAPI, content testing, and compatibility troubleshooting.
- Experience with LMS‑HRIS integrations and multi‑language content delivery.
- Strong technical troubleshooting; data accuracy discipline; able to coordinate with IT and vendors for enhancements.
- Proficiency with Microsoft Office; familiarity with Articulate 360 (Storyline/Rise); HTML/CSS basics a plus.
- Strong communication, stakeholder management, and project coordination skills.
Preferred Experience (Ecosystem & Tools)
- AI Role‑Playing/Simulation: Administering scenario libraries, analytics, and feedback (e.g., Mindtickle/AI Coach, Second Nature, Rehearsal, or similar).
- Sales Enablement Platform (SEP): Cornerstone, Docebo, Mindtickle, or a custom/bespoke enablement system.
- Knowledge Base & CMS: SharePoint/Confluence/ServiceNow KB; headless CMS (e.g., Contentful) or enterprise CMS (e.g., Adobe, Sitecore).
- Learning Record Store & xAPI: Watershed, Learning Locker; experience designing xAPI statements and dashboards.
- Video & Microlearning: Kaltura, Vimeo Enterprise, Microsoft Stream; Vyond/Synthesia for rapid media.
- In‑App Guidance / DAP: WalkMe, Whatfix, Pendo for workflow‑embedded guidance.
- Microlearning & Retail Readiness: Axonify, EduMe, EdApp, Whatfix mobile pulses.
- Badging & Credentials: Credly, Accredible (issuing/verifying micro‑credentials).
- Assessment & Proctoring: Questionmark, Talview/Proctorio (as applicable).
- Translation/Localization: Smartling, Lokalise, Phrase, or enterprise workflows for multi‑market content.
- Analytics: Advanced Excel plus Power BI/Tableau for executive dashboards and cohort analyses.
- Search & Recommendations: Elastic/Coveo search tuning; metadata and synonyms for KB/LMS findability.
- AR/VR / Simulations (Nice to have): STRIVR, PICO/Oculus; POS or device simulations for hands‑on practice.
Competencies
- Ecosystem Thinking: Designs systems to work together—consistent taxonomy, data contracts, and user journeys.
- Operational Excellence: Clear SLAs, runbooks, and release checklists; bias for reliability and scalability.
- Insight to Action: Turns data into decisions; partners with Ops leaders to impact time‑to‑ramp and field performance.
- Change Enablement: Trains decentralized admins and drives adoption through self‑service and field‑friendly design.
- Security & Compliance Mindset: Protects data, meets audit standards, and designs with accessibility in mind.
Impact Metrics (What Great Looks Like)
- Platform Health: Uptime %, page load, SSO success %, MTTR, ticket deflection %.
- Operational Rigor: Content audit adherence %, release cadence reliability, admin SLA compliance.
- Learning Outcomes: Time‑to‑certification/ramp, assignment on‑time completion %, recert lapse rate.
- Adoption & UX: MAU, session depth, search success %, CSAT/NPS, role‑play participation & pass rates.
- Business Impact (Commercial/Retail): Conversion rate uplift post‑training, attach rate improvement, first‑time‑fix rate, shrink improvement, customer NPS.
- Data Quality: Reporting accuracy/timeliness, HRIS sync error rate, localization coverage.
What you'll gain
The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
- Competitive insurance including:
- Medical, dental, vision and income protection plans
- 401(k) program with:
- An employer match and immediate vesting
- Generous Paid Time Off including:
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
Pay Transparency
This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial base salary range = $110,000.00 - $135,000.00
Internal leveling code: IC8
