Job Summary:
Reporting to Inpatient Clinical or Ambulatory Manager, this individual should have the ability to demonstrate comprehensive knowledge of computer systems and applications. He/she should be proficient in all skills required to facilitate complex application and system enhancements or replacement. This individual should have excellent customer service skills, along with highly effective written / verbal communication and interpersonal skills are essential. Advance understanding of JHM, along with advance proficiency in creating detailed documentation, including system design documentation, procedures, processes and data flow is imperative. The ability to support multiple concurrent projects and/or application modules is necessary. Responsibilities include Analysis, design, application configuration, development, communication testing and implementation.
The Applications Analyst II works independently and relies on experience and judgment to plan and accomplish tasks. Days and hours worked may be variable.
Education:
Required\:
Associate's Degree in education or health related field with educational courses
Professional certification(s) and/or equivalent combination of education and experience
Preferred:
Baccalaureate Degree in education, information management or health related field with educational courses
Experience:
Required:
Three (3) year operational experience in a clinical or healthcare business operations setting or three (3) year in Information Technology.
General understanding of the work flows in clinical or healthcare business operations.
Position Requirement(s)\: License/Certification/Registration:
Required:
Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education
Preferred\:
EPIC certification in the module(s) being represented
Experience in EMR installations
Department Position Summary:
The employee must be able to demonstrate knowledge and skills necessary to provide comprehensive support for systems/applications to which he/she is assigned. The employee must demonstrate knowledge on health care operations and the application of information technology to aid and improve health care functions.
The employee must:
Participates in the development and design of the application(s) for which there is an in-depth knowledge required of the assigned system
Demonstrate comprehensive knowledge of computer systems, applications and interfaces
Demonstrates proficiency in all skills required to facilitate complex application and system enhancements or replacements
Analyzes and resolves complex system integration problems
Creates pre - and post - project benchmarking metrics
Demonstrates an advanced understanding of the JHM clinical and/ or business operations
Demonstrates advanced proficiency in creating detailed documentation, including system design documentation, procedures, process and data flows, RFP's, project plans, and recommendations for system enhancements and replacements
Demonstrates attention to detail in data gathering, specifications development and documentation and recording
Communicates effectively with users, colleagues, and developers
Provides estimates for moderate to complex work efforts
Supports multiple concurrent projects and/or application modules, educates and coaches other team members and manages user expectations
Manages tasks, resources, and project plans for team assignments
May require specialized knowledge in a specific application / module / computer system
Completes current process analysis and data flow mapping using standard tools to effectively document and communicate findings
Ability to incorporate policies, procedures and specific clinical practice and/or business processing needs
Completes approved system changes as specified and in a timely manner
Performs system troubleshooting in a systematic manner and solves problems within the scope of his/her control in a timely manner
Highly effective written and verbal communications and interpersonal skills to establish working relationships and education
Strong organizational skills in managing multiple priorities
Uses critical thinking skills regarding use of the clinical / business operations software applications
Demonstrates understanding of the departmental and organizational technology strategies and objectives
Develops project plans or task lists and reviews with project team regularly to manage timeline
Follows best practice system/database design principles when developing applications or making changes
Demonstrates expertise in technical design techniques for related software applications
Proficiency in Microsoft Office applications - Excel, Word, PowerPoint, Outlook with proficiency in Microsoft Visio
Demonstrates initiative, creativity, and flexibility in problem resolution
Exercise good judgment
Demonstrates commitment to excellent customer service
