The chosen candidate will be responsible for providing all around support to the clinic and patients in the following capacities:
Patient focus:
- Welcomes patients into the clinic in a warm and friendly manner
- Checks-in patients as they arrive for their appointment
- Provides a clean and organized waiting area
- Assists with helping patients select appropriate skin retail products
- Optimizes patient satisfaction
- Enters patient information and billing information into electronic database
- Protects patients and employees by adhering to OSHA infection-control policies
- Identifies and resolves patient-centered problems in a timely manner; Involving Clinic leads when appropriate
- Adheres to HIPAA privacy policies
- Follows all Standard Operating Procedures and other guidelines
Administrative Support:
- Assists clinic team in various admin needs
- Maintains electronic medical charts/files
- Other duties and projects as assigned.
Scheduling:
- Schedules appointments for new and existing patients
- Reviews schedules for accuracy and productivity
- Completes patient reminder phone calls if needed
Required Qualifications:
- Requires a High-School diploma or equivalent
- At least 2 years’ experience in a healthcare environment; Preferably in a Dermatology or a Specialty Clinic
- Strong computer skills – Microsoft Office and ability to learn new computer software
- Customer-satisfaction personality
- Ability to travel to other clinic locations in the Twin Cities metro area as needed to cover shifts as needed
- Prior understanding of HIPAA compliance
Additional Qualifications:
- Strong work ethic and team player
- Exceptional organizational skills and effectively prioritizes tasks
- Excellent customer service skills
- High degree of professionalism
- Ability to deal sensitively with confidential material
- Strong interpersonal (verbal and written) communication skills
- Ability to communicate with various levels of management
- Positively contribute to the USS team environment by taking initiative to learn and build skill sets
- Ability to independently problem solve
