Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.
About Ampersand
Ampersand is Africa’s E-mobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa’s road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and cost-effective than the incumbent. Ampersand drivers routinely earn over 30% more income by going electric.
The company started in Kigali, Rwanda, and expanded into Nairobi, Kenya in 2022. Today it has around 6,000 e-motorcycles on the road and 60 battery swap stations across the two countries. Ampersand is leading the market in quality, affordable tech, customer traction, and operational systems. The Ampersand team consists of 400+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.
Ampersand values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and most hard-working individuals in East Africa.
Our Values
- Customer-centric Everyday: We prioritize our customers daily, tailoring solutions to exceed expectations.
- Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectations
- Love Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers.
- Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape.
- Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact.
About the Role
The Battery Supervisor is responsible for ensuring optimal battery health, safety and availability across the network by supervising the monitoring and maintenance teams. This role oversees preventive and corrective maintenance, maximizing battery uptime, operational efficiency, and customer satisfaction, while supporting team development, process adherence, and cross-functional coordination.
Key responsibilities
- Lead and manage the battery monitoring and maintenance teams, ensuring effective planning, performance management, and optimal utilization of resources.
- Plan, schedule, and coordinate preventive and corrective maintenance activities, including field operations and HQ-based maintenance.
- Oversee battery commissioning and lifecycle management, including setup, tagging, SIM configuration, system recording, and initial battery swaps.
- Develop, implement, and enforce SOPs for battery monitoring, maintenance, safety, and quality assurance.
- Ensure compliance with safety standards, regulatory requirements, and internal policies, proactively identifying and addressing risks.
- Coordinate tools, equipment, and parts planning, ensuring availability and readiness for all maintenance activities.
- Work closely with the inventory and logistics teams to manage parts requests, transfers, recalls, replacements, and write-offs.
- Review battery health data and monitoring reports to optimize maintenance schedules, reduce failures, and improve battery lifespan.
- Collaborate with other supervisors and cross-functional teams to align battery operations with overall network and customer service objectives.
- Support recruitment, onboarding, and continuous training of technicians, ensuring technical competence and adherence to safety standards.
- Monitor team productivity, utilization, and quality of work, providing coaching, feedback, and corrective action where required.
- Prepare and present operational and performance reports, including battery health, maintenance outcomes, and team metrics.
- Drive continuous improvement initiatives, focusing on process optimization, cost efficiency, safety performance, and customer battery reliability.
- Conduct root cause analysis of new or recurring battery failures, sharing findings and technical insights within BT and EE teams to drive corrective and preventive actions.
- Collaborate with the Rwanda team on planning and technical knowledge sharing to ensure alignment and consistent battery operations.
Minimum requirements:
- Bachelor’s degree in Electronics, Electrical Engineering, Mechatronics, Automotive Engineering, or a related technical field.
- Minimum of four (4) years of experience in battery operations, EV systems, energy storage, or a related technical field.
- Two (2) years in a supervisory or team leadership role managing technical or field-based teams.
- Solid understanding of lithium-ion battery systems, safety standards, and maintenance practices.
- Strong analytical and problem-solving skills, with the ability to interpret data and make sound decisions.
- Excellent communication and interpersonal skills both written and verbal to engage effectively with customers and technical teams.
- Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
- Demonstrated teamwork and leadership skills to coordinate technicians and service partners.
- Self-driven and proactive, with a positive attitude and commitment to customer satisfaction.
Job location
This role will be based in Nairobi
