Job Title:Gift Shop Guest Services
Department/Division:Museum / Retail Operations
Status: Regular, Part-time
Pay:$15.00 / hour
Reports to:Gift Shop Supervisor
Benefits:Georgia Employee Retirement System (GDCP), Parking and Amenities Passes
Closing Date: Open until filled *Note: This position is subject to close once a satisfactory applicant pool has been identified. To apply, applicants are encouraged to complete the entire application. Resumes are optional; if submitting a resume, please note the resume does not replace the application; incomplete applications will not be considered.
*This regular part-time position is scheduled up to 30 hours per week, including weekends, holidays, and special events at the museum. May also work at other JIA retail locations.
Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.
Summary:
The Gift Shop Guest Service team member represents Jekyll Island and supports a welcoming and engaging visitor experience at Mosaic, the Jekyll Island Museum. This part-time, year-round position is responsible for delivering high-quality customer service, handling retail sales transactions, and assisting with shop maintenance. This role requires flexibility in scheduling, including evenings, weekends, and holidays, and a strong commitment to hospitality. Hours and days will vary.
Description:
- Provide excellent customer service to all guests, including answering questions and offering assistance in a friendly and professional manner.
- Operate point of sale (POS) system for merchandise sales, admissions, tours, donations, etc.
- Accurately handle monetary transactions, including balancing drawers and preparing deposit documentation.
- Participate in job-specific training to enhance guest service and sales knowledge.
- Maintain a clean, organized, and visually appealing sales area, including restocking and straightening merchandise.
- Provide general information about Jekyll Island and the Museum to guests.
- Adhere to Jekyll Island Authority (JIA) policies and safety protocols.
- Communicate effectively with team members and supervisors.
- Assist with special projects and events as assigned.
- May travel between JIA-operated gift shops or offices to complete job duties.
- Perform light cleaning tasks in shared areas
- Performs other duties as assigned.
Minimum Qualifications:
- Must be at least 18 years old.
- Previous retail, sales, or customer service experience preferred, but not required. Equivalent combinations of education, training, or transferable experience will be considered.
- Ability to communicate clearly and professionally with guests and team members.
- Ability to work independently or as part of a team.
- Demonstrated reliability and punctuality.
- Must have reliable and consistent means of transportation to and from the work site.
- Basic computer skills and ability to learn and use POS systems.
- Flexible availability, including weekends, evenings, and holidays.
Preferred Qualifications:
- Familiarity with Microsoft Office (Word, Excel, Outlook).
- Prior experience working in a museum gift shop or tourism-based setting is a plus.
Licenses/Background Checks:
- A valid driver’s license is required for tasks that involve travel between JIA-operated locations while on duty, whether using a state-issued or personal vehicle. All drivers must comply with Georgia state laws.
- Employment is contingent upon successfully passing a criminal background check.
- Credit check required for all positions assigned to handle cash transactions regularly.
Physical/Sensory Demands:
- Exert up to 35 pounds of force occasionally to move objects.
- Exert up to 15 pounds of force frequently to move objects.
- Spend more than 50% of the typical workday walking, standing, reaching, balancing (including standing on 1–2 steps), using hands and fingers to handle items such as money or merchandise, and performing repetitive wrist, hand, and finger motions.
- Spend 25–50% of the day stooping (bending at the waist) and lifting.
- Spend less than 25% of the day kneeling, crouching, sitting, pushing or pulling.
- Spend more than 50% of the day verbally communicating (talking and hearing).
- Use close vision regularly to operate POS systems, read labels, and count money.
Working Environment:
- Work primarily takes place indoors in a climate-controlled retail space.
- Regular exposure to outdoor conditions (e.g. walking between buildings or locations). This may include extreme heat, rain, cold temperatures and other weather conditions.
- Noise level may vary normal to loud, depending on visitor traffic and special events.
- Occasional exposure to hazards such as moving vehicles.
This description of job responsibilities is intended to reflect the major responsibilities and duties of the job and is not intended to describe minor duties or other responsibilities that may be assigned from time to time.
This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If email confirmation is not received, applicant may contact Human Resources at 912-635-4024 for confirmation, however, due to the volume of applicants received, we are unable to provide information on application status after receipt. Applicants who need assistance to accommodate a disability may request an accommodation by contacting Human Resources at 912-635-4024.
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background check is required including credit when applicable to the position. Relocation expenses are not authorized; applicants should consider this when applying.
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island Authority is a Drug-free Workplace.
