Join Our Team as a Head Concierge!
We are seeking a dependable and professional Head Concierge for a Residential Strata (133 units) with Shared and Commercial spaces building, located at Oakridge-41st Canada Line station. In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily operations. This position requires some duties of a Building Manager and occasionally janitorial duties.
Key Duties & Responsibilities:
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Resident Relations: Answer the phone in a professional and warm disposition and be prepared to help owners/residents with their questions and requests.
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Security of residents and the building premises: Monitor access by residents and visitors of the building.
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Cleanliness and upkeep of the building premises: Be prepared to clean spills if necessary in areas such as the elevators, lobby, and main entrance when the cleaning staff is not on site.
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Fire alarms: If a fire alarm occurs, verify if the alarm is false and, if so, notify residents accordingly through the PA system and advise the management company.
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Move in/move out procedures and supervision: Complete all booking documents respecting a move-in or move-out as defined in the Bylaws and Rules, record any applicable payments made, and forward them to the management agency’s office.
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Mail, parcels, packages, and access: Receive residents’ packages, courier mail, etc., at the residents’ request by having the resident sign (Authorization Waiver Form). Coordinate trades upon the approval of the PM.
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Record keeping and Administration: Maintain updated records of all residents, including all suite occupants, fob numbers, suite phone numbers, parking stall numbers, locker numbers, etc.
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Access and device protocol: Residents must sign the required liability waiver form and register their unit key(s) when depositing the key(s) with the concierge or any other employee or Strata Property Agent.
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Basic mechanical and electrical troubleshooting from extensive industry experience.
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Consistent communication with the property manager to ensure the building is secure, maintained, and running smoothly.
Requirements:
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Flexibility, availability, and the ability to address requests promptly.
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Proven experience in hospitality, customer service, or related fields.
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Ability to multitask and handle high-pressure situations.
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Strong problem-solving and organizational skills.
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Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).
Job Type: Full time, Monday - Friday
Starting date: March 9
Shift Timings: 8 AM - 4 PM
Salary: $24 - $25 per hour
Experience:
Location: Oakridge-41st Canada Line station.
Why Work at Cleantech?
Join a team that values your growth, rewards your hard work, and invests in your future. We offer competitive wages, comprehensive training, and a clear path for advancement. With a strong policy of promoting from within, Cleantech provides opportunities to grow into technical caretaker roles or leadership positions, creating a fulfilling and rewarding career.
Please apply with your resume — we’d love to hear from you!
