Our Industrial Battery Client is seeking an experienced and driven Retail Branch Manager to lead their Johannesburg branch.
This is an excellent opportunity for a hands-on leader with strong sales, operational, and team management experience within a retail or technical environment.
Purpose of the Role
The primary purpose of this position is to ensure the successful overall management and operation of the branch. The Branch Manager will work closely with customers and staff on the shop floor, ensuring excellent customer service standards are maintained at all times. The role is responsible for monitoring the branch’s financial performance, maintaining optimal stock levels, and managing all financial and administrative functions, including debtors, creditors, inter-branch transfers, and general administrative duties
Remuneration: Market Related
Minimum Requirements
- Matric (Grade 12)
- Minimum 5 years’ retail branch management experience
- Proven track record in sales and branch performance management
- Strong leadership and team management skills
- Experience with stock control and operational management
- Excellent communication and customer service skills
- Computer literate (MS Office)
- Valid driver’s license
- Experience within industrial, automotive, battery, or technical environments is highly advantageous
Key Responsibilities
Key Performance Areas (KPAs)
1. Achievement of Branch Sales Targets
The Branch Manager is responsible for ensuring branch sales targets are achieved through effective monitoring and leadership. This includes:
- Monitoring branch sales performance in Rand value against targets
- Maintaining continuous communication with sales staff regarding their progress toward sales targets
- Identifying and communicating priority stock items to sales staff to support sales growth
- Managing and coordinating daily sales activities
- Ensuring all customer orders are accurately processed by sales staff
- Monitoring back-orders and providing customers with updates on expected delivery timelines
- Reviewing and monitoring all quotations daily to ensure timely follow-up and conversion
2. Effective Management of Branch Operations
The Branch Manager is responsible for overseeing the overall functioning and operational efficiency of the branch. This includes:
Staff Management and Leadership
- Managing internal sales staff and providing guidance, support, and leadership
- Facilitating communication between departments to ensure smooth operations
- Conducting sales planning and strategy meetings
- Holding weekly sales meetings to review sales performance, stock, forecasts, debtors, and operational matters
- Managing staff performance, discipline, attendance, training, and development
Stock Management and Control
- Controlling all stock within the branch
- Conducting daily and monthly stock counts
- Reporting discrepancies to management and assisting with resolution
- Communicating stock shortages to senior management
- Coordinating urgent deliveries with dispatch teams
- Liaising with warehouse teams regarding stock queries
Receiving and Inventory Control
- Ensuring material handling is efficient and cost-effective
- Verifying that all goods received are properly signed for by authorized personnel
- Ensuring all stock is checked before binning and placed in designated storage areas
- Maintaining adequate stock levels in coordination with management
- Supervising temporary and casual staff when required
- Monitoring incoming and outgoing stock movement
- Implementing stock management policies and procedures
- Ensuring stockrooms comply with safety standards and regulations
- Ensuring proper product labelling
- Ensuring correct battery products are supplied according to application requirements
- Handling export documentation and associated processes
Operational Compliance and Product Knowledge
- Maintaining ongoing communication with suppliers and internal stakeholders
- Staying updated on current and new products available from suppliers
- Ensuring compliance with operational procedures, safety policies, and standards
3. Customer Service and Customer Satisfaction
The Branch Manager is responsible for maintaining excellent customer service standards. This includes:
- Welcoming and assisting customers professionally upon entry
- Assisting customers in identifying the correct products for their needs
- Providing product advice and recommendations
- Preparing and presenting quotations
- Managing customer refunds and returns
- Handling and resolving customer complaints professionally
- Escalating major customer issues to management when necessary
- Demonstrating product use and explaining product functionality
- Providing customers with warranty information, product specifications, and care instructions
- Ensuring warranty documentation is completed and processed correctly
- Managing warranty and scrap invoicing processes and ensuring profitability is maintained
4. Administrative Responsibilities
The Branch Manager is responsible for managing all administrative processes, including:
Financial Administration
- Processing GRNs and GRVs daily
- Assisting with debtor reconciliations, allocations, and queries
- Reconciling creditor accounts and ensuring timely submission
- Ensuring invoice accuracy and alignment with purchase orders and stock records
- Managing daily cash-ups and point-of-sale processes
- Authorizing and processing credit notes
- Obtaining approval for high-value purchases
- Managing scrap and warranty invoicing and banking
General Administration
- Ensuring timely submission of documentation to Head Office
- Maintaining accurate filing systems and document control
- Managing stationery inventory and ordering
- Processing inter-branch transfers
- Managing delivery note records and ensuring timely invoicing
- Maintaining attendance registers and submitting them to HR
- Capturing proof of deliveries and maintaining records
- Performing general administrative and filing duties
- Running branch errands when required
Please take note: If you have not been contacted within 14 days, please consider your application unsuccessful.
