Solar Customer Service Representative

Geoscape Solar • Full-time • Mount Laurel Township • 56m ago

Responsible for: customer service, monitoring, remote troubleshooting, and determining when to dispatch service technicians.

Monitor portfolio of systems from a variety of different monitoring platforms
Receive inbound customer calls and emails
Respond to system production issues
Create and update Cases in CRM
Remote Troubleshoot customer issues
Coordinate investigation of issues that are not solved by remote troubleshooting
Manage schedules for service calls and technicians
Regularly communicate case progress to customers
Receive updates from service technicians and manage issues that arise while they are on site
Determine billable nature of service calls and coordinate with Accounting Department

Salary to commensurate with experience.

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