Location : Lagos State, Nigeria
About the Role:
Sun King is seeking a highly skilled Solar inverter Installer to serve as the key technical expert for solar inverters within an assigned region. This role is central to ensuring exceptional end-to-end service delivery and immediate customer satisfaction.
What you would be expected to do
Technical Service Delivery & Customer Satisfaction:
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Execute high-quality installation, commissioning, troubleshooting, and repair of Sun King solar inverter systems for customers within the assigned zone or region.
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Follow company technical standards, safety protocols, and service level contracts for all field activities.
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Serve as the main technical contact for complex customer issues, ensuring timely and effective resolution to maintain strong customer satisfaction.
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Maintain a professional demeanour and positively represent the brand during all customer engagements.
System Performance Monitoring & Proactive Maintenance:
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Utilise remote monitoring platforms to track the performance and condition of installed solar inverter systems within the zone.
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Evaluate performance data to identify systems that require attention, diagnose potential issues remotely, and initiate proactive maintenance visits to prevent failures.
Quality Assurance via Installation Audits:
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Ensure installations are completed as soon as the need arise in the region.
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Review installations against Sun King’s quality checklists, ensuring adherence to technical, safety, and customer service standards.
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Provide constructive feedback and corrective action plans based on audit outcomes, and follow up to ensure issues are addressed.
Installer Network Management & Development:
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Identify, onboard, and train third-party installers to expand service coverage within the assigned zone.
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Deliver regular technical training and performance reviews for partner installers, using audit insights to guide development.
Operational Excellence & Reporting:
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Accurately document all service activities, audit results, and spare parts utilisation using company systems.
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Submit detailed periodic reports to the After-Sales Manager covering service trends, system performance, audit findings, and installer performance.
Safety & Compliance:
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Promote a strong culture of safety, ensuring all personal and partner activities comply with Sun King’s health, safety, and environmental policies.
You might be a strong candidate if you
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A degree in engineering or another relevant discipline.
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4+ years of experience in Solar inverter installation.
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Strong knowledge of solar inverter systems, including installation, troubleshooting, and maintenance processes.
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Solid awareness of solar PV systems, electrical wiring standards, and power electronics.
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Proficiency in diagnostic tools, software, and remote monitoring platforms.
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Excellent verbal and written communication skills, with the ability to simplify information and communicate effectively with diverse audiences to achieve results.
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Dedication to delivering high-quality customer service and resolving technical issues.
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Ability to remain calm and composed under pressure.
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Strong efficiency, organisational skills, and attention to detail.
What Sun King Offers
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Professional growth in a dynamic, rapidly expanding, high-social-impact industry
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An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
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A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
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Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
