Location: Johannesburg, South Africa
About the Role:
Sun King is looking for a qualified and motivated Solar Installation Technician to join our team in driving the adoption of clean energy solutions in South Africa. You will be accountable for the solar installations; from site assessment to system activation, and ensuring compliance with all South African safety regulations and standards
What you would be expected to do
Installation & Service:
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Attend to installation requests and service queries, developing an efficient schedule for service delivery.
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Identify faults and resolve technical issues with minimum customer downtime.
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Carry out planned maintenance for inverters and associated accessories to ensure optimal performance and longevity
Quality Assurance:
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Conduct diagnosis of faults, maintenance, and repairs on all product-related technical issues in a safe, timely, and professional manner.
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Ensure all work is undertaken to a high-quality standard, adhering to all company and industry safety and quality regulations.
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Return products to full operational service following repairs.
Training & Knowledge:
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Build comprehensive training materials and hold training sessions for partners and customers on product troubleshooting, repairs, installation, and replacement processes.
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Develop and maintain thorough expert knowledge of Sun King products and services.
Customer Service & Dispute Management:
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Deliver comprehensive service to inquiring customers, finding effective solutions to their issues.
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Manage a large number of incoming calls and emails, keeping detailed records of customer interactions and actions taken.
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Process product replacements and warranty claims within designated timelines.
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Address and resolve customer disputes effectively, reporting on results and escalating issues when necessary.
Drive Operational Efficiency:
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Meet and exceed KPI goals, including service level timelines and customer satisfaction metrics like Net Promoter Score (NPS).
Documentation & MIS:
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Maintain accurate records of all service activities.
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Provide periodic reports to management on after-sales and service performance, including common issues and resolutions.
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Any other duties as assigned by your supervisor.
You might be a strong candidate if you
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Have a minimum of National Certificate in Electrical Trades (N3) or equivalent qualification.
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3 phase wireman license would be an advantage
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A minimum of 3+ years of hands-on experience installing, maintaining, and troubleshooting solar inverter systems and battery-based power backups.
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Proven ability to diagnose faults methodically and perform high-quality repairs.
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Passionate about customer serviceand resolving issues
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The ability to maintain calm under pressure
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Efficiency and organizational skills
: ability to structure problems and proffer solutions even in ambiguous situations
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Entrepreneurial Spirit with qualities of being able to work on your own and with a team to figure things out with innovative thinking, problem-solving skills, and presence of mind.
What Sun King offers
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Professional growth in a dynamic, rapidly expanding, high-social-impact industry
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An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
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A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
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Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
