Customer Service Officer (Southern)

Solarvest • Johor Bahru, Johor • 9m ago

Description

Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
Monitor and analyze the performance of solar PV systems on daily basis.
Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.
Maintain existing customer relationships to ensure continued business with the company.
Prepare quotations and follow up with customers for their acceptance.
Prepare monthly performance report of the solar system to customers.
Engage with client and technical team together to resolve customer’s project issue.
Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans.
Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.
Build and maintain long term business relationship with new and existing customers.
Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.
Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.

Requirements

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s
Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)
Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.
Team player, self-motivated to learn, effective communicator, and patient.
Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.

Related Jobs

Research Assistant (Perovskite Photovoltaics)

Nanyang Technological University • Full-time • Singapore • 1w ago

Clean Energy

1w ago

Category Buyer

Cyan Renewables • Full-time • Singapore • 3w ago

Clean Energy

3w ago

Renewables Measurement & Data Engineer

DNV • Full-time • Singapore • 3w ago

Clean Energy

3w ago

Renewable Energy Consultant

DNV • Full-time • Singapore • 3w ago

Clean Energy

3w ago

Renewable Energy Risk Engineer

Chubb • Full-time • Singapore • 4w ago

Clean Energy

4w ago

Research Fellow (Hydrogen Systems Integration & Thermal Design )

Nanyang Technological University • Full-time • Singapore • 1m ago

Clean Energy

1m ago

Assistant Operation & Maintenance Engineer (Johor)

Solarvest • Contract • Johor Bahru, Johor • 2m ago

Clean Energy

2m ago

Operation & Maintenance Engineer (Johor)

Solarvest • Johor Bahru, Johor • 2m ago

Clean Energy

2m ago

Sales & Origination Specialist Environmental Commodities Australia

STX Group • Singapore • 3m ago

Clean Energy

3m ago

Senior Executive, Commercial, Power & Renewables

Keppel • Full-time • Singapore • 3m ago

Clean Energy

3m ago