HR Front Office Supervisor

Metlen Energy & Metals • 1m ago

At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for a HR Front Office Supervisor to join ourPeople Servicesteam.

In this role, you will be responsible for leading the front-line HR support team, ensuring timely and effective resolution of employee queries through our ticketing system. You will also play a key role in identifying trends from recurring issues, generating insights to improve our HR processes, policies, and systems.

Τhis position is ideal for someone who thrives in a fast-paced environment, has a passion for operational excellence, and enjoys solving complex HR challenges through data and collaboration. In addition, the Front Office Supervisor will be expected to travel occasionally to other company locations to ensure consistent service delivery and team alignment.

Your role will encompass:

Manage daily HR query resolution through ticketing systems, ensuring prompt, accurate, and employee-focused support

Handle complex or escalated cases, ensuring effective resolution and adherence to HR policies

Provide employees with timely updates and guidance throughout the query resolution process

Analyze feedback from post-ticket surveys to identify areas for service improvement and optimize support processes

Track recurring issues and trends, offering actionable insights to enhance HR systems, policies, and services

Collaborate with internal HR teams, including CoEs, to ensure cohesive and consistent service delivery

What you bring to the role:

Previous experience in HR operations, shared services, or a similar environment

Strong knowledge of HR systems and issue resolution processes

Proven ability to interpret and analyze data to identify service gaps and drive improvements

Excellent communication skills, with the ability to clearly explain HR processes to employees and stakeholders

Strong time management and organizational skills, with the ability to prioritize workload and meet service-level targets

Demonstrated leadership in managing and developing high-performing teams

Collaborative mindset with the ability to build strong relationships across functions

Share the same Value Based Behaviors:

People & Personal growth

Results orientation & Safety excellence

Collaboration & Trust

Empathy & Effective communication

Flexibility & Adaptability

Your Benefits:

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Preferential household electricity plan
Pension Plan

We respect your personal data. All personal information in your application and CV will remain strictly confidential.

At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.