| SECTION I: ROLE INTRODUCTION |
| Outlines the basic information of the role. |
| Job Title |
Deputy Manager – Quality |
Reporting To |
Senior VP |
| Location |
Gangaikondan |
Grade/ Level |
1C |
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| Job Objective |
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| Responsible for implementing, monitoring, and improving the Quality Management System (QMS). The role ensures compliance with applicable standards, customer requirements, and statutory regulations to deliver defect-free products/projects and continuous improvement across operations. |
| Key Responsibilities |
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| Responsibilities |
KPIs |
| 1) |
- Implement and maintain ISO 9001 and other applicable quality standards.
- Ensure compliance with company quality policies, procedures, and work instructions.
- Assist in preparing and updating quality manuals, SOPs, and formats.
- Drive continuous improvement initiatives across departments.
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| 2) |
- Monitor incoming, in-process, and final inspections to ensure quality compliance.
- Ensure adherence to Inspection & Test Plans (ITP) and Quality Control Plans.
- Analyze inspection results and initiate corrective and preventive actions (CAPA).
- Ensure calibration of measuring and testing equipment.
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| 3) |
- Plan and conduct internal quality audits and support external audits.
- Ensure timely closure of audit observations and non-conformities.
- Coordinate with certification bodies, customers, and third-party auditors.
- Ensure statutory and customer compliance at all times.
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| 4) |
- Maintain quality records, inspection reports, and test certificates.
- Prepare periodic quality performance reports for management review.
- Track quality KPIs, rejection trends, and improvement actions.
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| SECTION VI: ROLE PROFILE REQUIREMENTS |
| |
| Education |
- Bachelor’s Degree in Engineering
(Mechanical / Electrical / Electronics / Industrial / Production / Quality Engineering)
OR
- Diploma in Engineering with relevant and extensive experience in Quality Management
|
| Experience |
- 6–10 years of overall experience in Quality Assurance / Quality Control
- Minimum 2–3 years in a supervisory or managerial role
|
| Competencies |
CORE COMPETENCIES |
LEADERSHIP/ BEHAVIORAL COMPETENCIES |
- Quality Management Systems (ISO 9001)
- Quality Assurance & Quality Control processes
- Inspection & Test Plans (ITP)
- Audit planning and compliance management
- Root Cause Analysis & CAPA
- Supplier and vendor quality management
- Documentation control & record management
- Statistical Quality Tools (7 QC tools, Pareto, SPC – basic)
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- Strong analytical and problem-solving skills
- Attention to detail and process orientation
- Decision-making and accountability
- Team leadership and people development
- Effective communication and coordination
- Conflict management and issue resolution
- Customer-focused mindset
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