Job Description and Duties
Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate provides maintenance and support for Caltrans internal and external websites supported by the Web Design and Support Unit. The incumbent supports two content management system (CMS) stacks, Drupal and Sitecore, and performs day-to‑to‑day web operations for both the Caltrans intranet and internet. The incumbent publishes and maintains web content, troubleshoots content and presentation issues, supports routine CMS maintenance tasks, and coordinates with technical teams and business partners to resolve issues and meet publishing timelines. The incumbent ensures compliance with Caltrans web standards and accessibility requirements by performing accessibility reviews for web pages and posted documents, documenting findings, and coordinating remediation with content owners and technical staff. The incumbent supports accessibility conformance aligned to Web Content Accessibility Guidelines (WCAG). The incumbent will support ongoing platform work for the Caltrans intranet, including support and maintenance activities during the Drupal intranet migration from Drupal 7 to Drupal 10. The incumbent assists with content updates, issue triage, testing support, and post‑change validation as part of normal web support operations.
Domain: Software Engineering
PARF# 20-6-141 / JC-502892
Eligibility for hire may be determined by your score on the Information Technology Associate exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
Please take this 1‑minute Caltrans Recruitment survey to tell us how you found out about this job.
https://forms.office.com/g/RyK102ty4G
https://youtu.be/oC9wIp8QalI
Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Additional Documents
Special Requirements
- Resume required.
- Possession of a valid driver’s license is required when operating a state owned or leased vehicle.
- Statement of Qualifications (SOQ) required.
Desirable Qualifications
- Experience with Sitecore and Drupal CMS platforms.
- Knowledge of WCAG 2.1 AA and Section 508 accessibility standards, including but not limited to web and document remediation.
- Experience with accessibility testing tools (Siteimprove, axe, WAVE).
- Strong customer service and communication skills, with ability to explain technical concepts to non‑technical staff.
- Ability to troubleshoot web publishing and formatting issues.
- Strong organizational skills, with the ability to manage multiple priorities and deadlines.
- Ability to collaborate with program staff, IT peers, and external partners.
- Ability to learn and apply emerging technologies, to improve web content management, accessibility compliance, and digital service delivery.
Benefits
Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact: Dina Coloma (279) 234‑2328 dina.coloma@dot.ca.gov
Hiring Unit Contact: IT Admin HR (916) 224‑2023 IT.Admin.HR@dot.ca.gov
EEO Contact: Caltrans EEO Office (844) 368‑3367 Ask.eeo@dot.ca.gov
