ING’s purpose is to empower people to stay a step ahead in life and in business. Our strategy is built around making a difference for people and the planet. We are an industry-recognized strong brand with positive recognition from customers in many countries, a solid financial position, omni-channel distribution strategy, and international network.
If you want to work at a place where you can make a real impact by aiming to improving financial well-being of our customers, please read on.
The Team | Global Retail
The Global Retail organization is end-to-end responsible for three retail segments: Private Individuals, Business Banking, and Private Banking & Wealth Management. Our strategy focuses on delivering a Superior Customer Experience and embedding Sustainability at the heart of everything we do.
The head office teams accumulate segment intelligence and best practices, ensure consistency, and scale successful local initiatives across markets. We work in a strategic, dynamic, and international setting serving 38+ million clients, with great development opportunities.
Role and Responsibilities
This role supports the execution of ING’s Retail Financial Health strategy, contributing to one of the two strategic priorities of ING. It promotes financial well-being across all retail segments and assists them in setting ambition levels, mid- and short-term goals.
As Financial Health Consultant, you report to the Retail Center of Expertise Sustainability Lead. Your responsibilities include:
- Develop and refine ING Retail Financial Health Strategy in coordination with global segments and retail markets, aligned with ING’s overall priorities and targets.
- Establish consistent measurement frameworks for financial health across all retail markets.
- Identify and coordinate cross-country initiatives that improve customer financial resilience and literacy.
- Promote a financial health culture across the retail organization, embedding it in products, services, and customer journeys.
- Collaborate with key stakeholders (Risk, Global Sustainability, Country leads, Branding & Communication, etc.) to ensure alignment and impact.
- Stay informed on industry trends, regulations, and best practices related to financial well-being.
- Communicate insights effectively to business audiences, translating data into actionable strategies.
- Present Financial Health to various internal and external stakeholders
How to Succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning, and take ownership.
You have excellent communication skills, proven stakeholder management experience, and the ability to work in a complex, dynamic environment. You see the big picture, anticipate changes, and deliver results.
Furthermore:
- Master’s degree in Business Administration, Economics, or Finance, with 5–8 years in an international financial industry setting.
- Strong experience in retail banking and large-scale transformation.
- Understanding of core retail products and business models (mortgages, payments, investments, lending).
- Deep knowledge of financial health concepts and customer needs in this domain.
- Analytical skills to develop complex, non-standard analyses.
- Ability to foster a learning and empowering culture.
- Fluent in English (written and spoken).
Rewards and Benefits
- Competitive salary tailored to your experience.
- 24–27 vacation days.
- Pension scheme, 13th month salary, and savings contribution.
- 8% holiday payment.
- Hybrid working model for flexibility and collaboration.
- Endless opportunities for personal growth and challenging work.
- Informal, innovative working environment.
