Position Summary
The O&M Manager will be required to manage service schedules, coordinate with customers and the Customer Service Team, complete services in lieu of available O&M Technicians, and will oversee all O&M Technicians within the Service Department. This position is a salary role with a bonus structure aimed at growing the Service Department.
Wherever it does business, Tiger Solar and Tiger Fuel Company have established themselves as responsible corporate citizens, eager to satisfy the needs of the local residents. The foundation for Tiger's future success is its steadfast commitment to customers and employees alike.
O&M Manager
- Grow the Service Department to a self-sustaining business entity within Tiger Solar
- Collaborate with Customer Service, Marketing, Sales, Construction, and Accounting departments to facilitate new process and amend old ones
- Creation of SOPs as needed
- Organize work assignments and set priorities
- Provide excellent customer service
- Check job sites for potential hazards; understand and adhere to all applicable safety rules, regulations, practices, procedures, and determine appropriate PPE and other safety equipment for job tasks
- Ensure compliance with the National Electrical Code, NFPA 70E Standard for Electrical Safety in the Workplace, Site Specific Safety Plans, and other applicable laws, codes, regulations, and industry standards
- Provide or delegate maintenance service to previously installed systems
- Photo documentation of completed and in-progress jobs
- Preparing clear written or verbal reports for project updates
- Review company provided weekly toolbox talks and attend quarterly safety meetings
- Become knowledgeable of and follow Tiger Solar Installer Manual and the SOP's contained within, as well as
- Participate in required trainings, old and new, for specific solar equipment commissioning
- Strong independent work ethic, with entrepreneurial inclinations
- Maintaining effective communication and working relationships with internal and external stakeholders
- Contributing to the accomplishment of work group goals, objectives, and activities
- Estimating materials, parts, labor and equipment needed to complete assignments
- Best practices for roofing, mechanical fastening, electrical bonding and termination, trenching and excavation, and concrete
- Equipment and Instrument use for commissioning, testing, and troubleshooting electrical and IT related systems including but not limited to:
- Concepts, materials, and terminology related to Photovoltaic Electric systems
- Federal and local requirements pertaining to Photovoltaic Electric systems
- Reading, interpreting, and following manuals, specifications, electrical drawings, and design packs for the installation of electrical equipment
- Conduit bending
- Wire pulling, testing and termination
- Adapting to new and emerging technologies
Physical Demands and Work Environment
- Lift and carry heavy items weighing up to 50 pounds
- Stand, kneel, bend, stoop, moving in and around confined and cluttered places, and uneven areas, see and hear naturally or with correction
- Requires repetitive movement, using hands to handle, control, or feel objects, tools or controls according to a set procedure Climb and maintain balance on steel framework, stairs, ladders and scaffolds
- Work up to 4, 10-hour shifts doing hard physical labor in various temperature extremes and other outdoor conditions
- Typical construction site environment that may expose candidate to sounds and noise levels that are distracting or uncomfortable
- Requires working in cramped workspaces and getting into awkward positions
- Requires working in very hot (above 90 F degrees) or very cold (below 32F degrees) temperatures and exposure to inclement weather such as dust, wind, snow, rain, etc.
- Requires working in extremely bright or poor lighting conditions
- Work around hazardous equipment
- Requires exposure to high places
- Periodic travel throughout the region for up to a week at a time
- Must have a valid drivers license and acceptable motor vehicle record (MVR)
$75,000 to $85,000 annually
