The Field Service Coordinator is a key member of the service operations function. This non-technical role serves the group as the primary focal point for dispatching internal and external personnel to execute service delivery. This role also plays a critical role in ensuring fiscal alignment between 3rd-party services provider quotes/invoices, Motivair purchase orders and services reports.
What will you do?
- Receives requests from Installation and Support personnel and based upon the scope of work (SOW), identifies internal and/or external resources to assign to tasks.
- Uses discretion and judgment to determine task assignment.
- Creates request for quote (RFQ) documentation and issues to qualified 3rd-Party Services Providers.
- Receives related Service Reports following execution and reconciles against the initial SOW, any purchase orders and invoices to ensure accuracy in billing.
- Maintains accurate documentation/records within the Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tool called Acumatica.
- Works directly with Accounts Receivable and Payable to ensure timely processing of customer invoices and payments to 3rd party service partners.
- Captures and submits feedback from customers for monthly Quality Management System (QMS) management meetings. (Utilizing the Survey Monkey tool)
- Coordinates service department process improvement initiatives, such as, training, content management, intranet up-keep, QMS support, etc.
- Other duties as assigned.
- Communicates extensively with other departments such as Manufacturing, Engineering, Accounting, Management, and external Service Delivery Partners (SDPs).
What skills and capabilities will make you successful?
- Must have exceptional written and verbal communication skills.
- Ability to make decisions without hesitation.
- Excellent interpersonal and Customer Service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks and manage multiple tasks simultaneously.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software, including service tool(s).
- Ability to answer phone calls outside of normal business hours.
- Office environment working primarily at a desk on a computer.
- Ability to sit for long periods of time.
- Must be able to lift to 25 pounds at times.
Who will you report to?
You will report to the Client and Field Services Manager. This role is an onsite position. You are required to report to the Amherst, NY office 5 days a week.
What qualifications will make you successful for this role?
- High school diploma or equivalent
- 3+ years of successful related experience in a customer-facing role (required)
- Proficient with Microsoft Office Suite or related software, including service tool(s).
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
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Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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