Supervisor – BZ Rides

Wildlife Conservation Society • Full-time • 3m ago

Job Description
Wildlife Conservation Society
Position Description

Location: Bronx Zoo
Department: Rides & Parking Operations
Title: Supervisor
Employment Type: Temporary
Status: Non-Exempt
Grade Level: Hourly
Pay Rate: $20 per hour
Reports To: Assistant Manager
Schedule: Must be able to work weekends and holidays; weekday hours also available
Hours: 8:45 a.m. – Closing

POSITION SUMMARY:
Supervise the daily operations of an assigned location to provide high quality products and superior customer service that enhances the guest’s visit, and supports the mission of the Wildlife Conservation Society (WCS).

RESPONSIBILITIES:
Responsibilities include but are not limited to:
•    Supervise the daily operation of the area
•    Ensure that all Associates provide superior customer service & provide service recovery to guests
•    Be responsive to needs of Associates
•    Follow and enforce all WCS and departmental rules and regulations
•    Address and correct staff behaviors
•    Ensure that all assigned areas are properly set, operated and maintained for efficient and effective guest experience
•    Ensure that all work locations are neat, clean, organized and safe
•    Maintain and operate all rides and attractions safely under departmental rules and guidelines
•    Maintain general knowledge of park, attractions, and amenities so as to provide superior customer service
•    Perform other related duties as assigned

Internal Qualification Requirements
QUALIFICATIONS:
• Minimum age of 18 or older
• High school diploma or its equivalent (GED) required
• Previous supervisory experience in related business preferred
• Applicant must have a positive work ethic, and possess well-developed leadership abilities
• Outgoing personality with strong written and oral communication skills
• Excellent organizational skills, including time management and problem solving
• Demonstrated ability to balance numerous and varied tasks simultaneously
• Must be able to work weekends & holidays

EOE/ AA/M/F/Vets/Disabled
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