Customer Experience Coordinator
Job Level: Entry-Level
Location: Orem, UT
Shift: Full-Time
Compensation: $14 to $16/hour (DOE)
Benefits: Full-Time employees are eligible for Health, Dental, Vision, Life and Accident insurance, as well as an Health Savings Account.
Complete Solar:
Complete Solar is a residential solar company dedicated to making clean, renewable energy accessible and affordable for everyone. As climate change continues to impact our world, we focus on creating a brighter, more sustainable future for both people and the planet. We sell directly to consumers and provide a seamless experience from sales and installation to financing and ongoing support. At Complete Solar, we are a value-driven organization that strives to develop a high-trust culture, operate efficiently, and continuously improve. If that sounds like something you want to be a part of, apply today! Join us in revolutionizing the solar industry and building a greener tomorrow.
Position Summary:
Our Customer Experience Coordinators play a crucial role in the operations of the company. They communicate effectively with customers, sales representatives, and co-workers. We balance an environment of not only communicating with multiple individuals but also working on account workflows off the phone as well. Individuals applying for this role must have a high attention to detail and be resilient when faced with challenges and setbacks. This is a varied role with strong potential for growth.
Essential Duties:
- Spend 40-50% of the day communicating through phone, email, and text with sales representatives and customers
- Develop a working knowledge of Complete Solar's process and the solar industry to effectively communicate and educate customers
- Make data-driven decisions to solve problems
- Keep commitments to customers and sales reps
Minimum Qualifications:
- Previous customer service experience preferred
- Detail oriented
- Ability to think critically and solve complex problems
- Strong communication skills
While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional travel should be expected with this role as well.
