Mechanical/Electrical Support Specialist (French Speaking)

LVT • American Fork, Utah • 3w ago

ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLE

As a Mechanical/Electrical Support Specialist at LVT, you will work on a small team of high-performing individuals who are experts at troubleshooting the mechanical and electrical components of our product. This role is ideal for those who have a background in trades such as automotive repair, the electrical field, or large home system installations, where hands-on experience with multimeters and battery troubleshooting is crucial. You will direct our network of field technicians over the phone in troubleshooting, identifying, and resolving problems. Along with the information you discover during the phone call, you will reference previous case notes and historical data charts showing voltage, current, temperature, and relay states. This position is perfect for someone with hardware troubleshooting expertise who now seeks to leverage their skills in an office environment, providing expert guidance and solutions remotely.

*This particular position also requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application. This is separate from the background check you would complete for general employment eligibility at LVT.

RESPONSIBILITIES

Diagnose electrical issues using voltage, current, temperature, and relay-state charts
Provide phone support for field technicians and partners
Assist field technicians in overcoming mechanical issues during an installation or repair
Provide a detailed report of replacement parts needed for repairs
Document all interactions with field technicians accurately and completely
Maximize your effectiveness by resolving a high percentage of incoming requests, only escalating when necessary

QUALIFICATIONS

Able to use a multimeter to troubleshoot a low-voltage DC system
Experience assembling or repairing mechanical and electrical components
Experience and desire to research and resolve technical issues utilizing manuals or other training materials
Be able to determine definitively the difference between a component or configuration issue
Write and speak French in a professional manner and collaborate well with others

WHY JOIN US

Founder-led and employee-driven company
The opportunity to build where you stand
Value centric decision making
Both an economically stable and hyper-growth environment (ask us how this is possible)
The market leader in redefining how B2B does security

On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:

Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
401(k) With up to 4% match
Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
Paid Parental Leave - To help your growing family while you're away from work.
Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.