For this U.S. based position, the expected compensation range is $136,000 - $204,000 per year, which includes base pay and short-term incentive.
The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.
The Customer Success Management Lead – NAM will be leading a team of CSMs responsible for managing high-touch, strategic existing customer accounts. CSM Lead will coordinate all activities of the North American CSM team, develop a plan for regional high-touch accounts in accordance with global CSM strategy, serve as a second level escalation point. CSM Lead will work closely with the rest of the CSM organization, with Regional DG Leaders, Sales leaders in NAM, and cross-functional teams to ensure NAM customers’ success and alignment with their business goals. This position is pivotal in shaping and executing customer success strategies to ensure our customers derive maximum value from our products and services.
Key Responsibilities
- Lead a team of CSM dedicated to customers’ satisfaction, drive retention and expansion strategies in the North America,
- Hire, train and onboard CSMs for NAM high-touch customers,
- Advocate NAM customers’ needs within the DG organization,
- Build and maintain strong, long-term relationships with the rest of the CSM organization and with Regional Stakeholders.
- Understand NAM customers’ strategy and how DG solutions can help them in reaching their goals. Understand power maps and decision-making process in customers’ organization.
- Review and approve customized onboarding plans tailored to individual customer needs,
- Review, approve and follow up customer success plans that align with the customer’s business goals and desired outcomes,
- Work with CSMs on preparation of both standard and custom documentation to support onboarding and ongoing engagement,
- Lead weekly and daily communication touchpoints with NAM CSMs,
- Drive the CSM collaboration with the Operations teams for seamless handoffs in last phase of project delivery,
- Drive the CSM collaboration with the Sales team for seamless handoffs and cooperative customer management,
- Participate in quarterly business reviews (QBRs) and in annual SteerCo meetings to discuss performance, progress, and future goals.
- Monitor NAM customers’ health, proactively address challenges, and support CSMs in driving customer retention and growth through tailored engagement strategies,
- Drive the promotion of advocacy programs, webinars, and external presentations, positioning the customer as a success story for internal and external audiences.
- Approve the custom pricing proposals when necessary and assist in contract renewals.
- Drive internal and external success stories, including developing 3 internal and 1 external story per customer annually.
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Qualifications:
- Education: Bachelor’s degree in business, Analytics, Software/Power Engineering, or related field.
- Strong leadership and team management skills
- Proven experience in a customer-facing role within the software industry, with a focus on customer success, account management, or similar functions.
- Strong understanding of software products and the ability to communicate technical concepts effectively to non-technical stakeholders.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to thrive in a fast-paced, dynamic environment and drive team initiatives.
- Familiarity with customer success platforms and tools is a plus.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
