For this U.S. based position, the expected compensation range is $112,000 - $168,000 per year, which includes base pay and short-term incentive.
The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.
The Customer Success Operations Lead will be leading team and plays a pivotal role in optimizing the processes, systems, and data that drive the effectiveness of the Customer Success (CS) organization. As the backbone of Customer Success, the Operations Lead is responsible for building the CS Ops team, scalable workflows, ensuring data integrity, developing key performance metrics, and providing actionable insights that enable Customer Success Managers (CSMs) to deliver exceptional results. This role is critical for the strategic growth and operational efficiency of the Customer Success function within the organization.
Key Responsibilities:
- Own and drive the end-to-end renewal process for customer contracts, ensuring timely renewals.
- Track and manage renewal timelines, proactively reaching out to customers well in advance of renewal dates.
- Responsible for establishing CS infrastructure (Playbooks, Customer Journey, ID Cards)
- Establish and Implement CS Governance model.
- Establish Financial Flows and Document processes with Sales and Support
- Implement and Track Customer Success KPIs
- Prepare renewal proposals and contracts, ensuring accurate terms and pricing are in place.
- Prepare IG and OG offers.
- Enable DG on Customer Success Discipline
- Organize Webinars and DG Advocacy programs.
- Collaborate with Customer Success Managers (CSMs) to assess customer health and address any concerns that could impact renewal decisions.
- Analyze customer usage and engagement data to provide insights that help secure renewals.
- Work with customers to resolve any issues that could jeopardize the renewal, coordinating with internal teams as needed.
- Work closely with Customer Success, Sales, and Finance teams to ensure alignment on renewal strategies and pricing.
- Maintain accurate and updated records in CRM systems to track renewal activities and opportunities.
- Provide accurate forecasts on renewal rates and upsell potential, contributing to quarterly and annual revenue goals.
- Analyze and report on performance, including reasons for non-renewals or churn, and suggest strategies for improvement.
- Work with the Customer Success team to schedule and participate in Business Reviews to reinforce value and address any risks to renewal.
Requirements:
- Education: Bachelor’s degree in business, Analytics, Software/Power Engineering, or related field.
- Strong leadership and team management skills
- Analytical Skills: Proficiency in data analysis, using tools such as Excel, SQL, or analytics platforms.
- Customer Focus: Strong understanding of customer relationship management and a focus on enhancing customer experience.
- Communication Skills: Excellent verbal and written communication skills to effectively convey insights and recommendations.
- Technical Aptitude: Familiarity with CRM systems, customer support platforms, and other relevant software tools.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to thrive in a fast-paced, dynamic environment and drive team initiatives.
- Detail-Oriented: Strong attention to detail in data analysis and reporting.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
