Global Cloud Operations Administrator
Location: Pune, India
Model of Work: Hybrid
Shift Requirement: Availability to work in a 24x7 environment
About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com
Be a part of our legacy
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.
Who we are looking for:
Are you excited by challenges?Do you enjoy working in a fast-paced, international and dynamic environment?Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.
Responsibilities:
- Monitor cloud infrastructure and services for performance, availability, and security.
- Respond to alerts promptly, investigate issues, and take necessary actions to resolve or escalate problems.
- Participate in incident response activities, working to quickly identify and resolve critical incidents.
- Collaborate with team members and other stakeholders during incident resolution.
- Follow pre-defined Standard operating procedures to remediate alerts
- Collaborate with cross-functional teams, including developers, system administrators, and security teams, to address operational challenges.
- Participate in regular meetings and communications to ensure a coordinated approach to cloud operations.
- Optimize cloud infrastructure for performance and scalability.
- Monitor resource usage and report on capacity trends.
- Collaborate with capacity planning teams to ensure resources meet current and future requirements.
- Actively seek opportunities for process improvement within the cloud operations center.
- Provide support to end-users and other teams within the organization.
- Address and resolve issues in a timely manner, keeping the focus on customer satisfaction.
- Communicate effectively with team members, management, and other stakeholders.
- Keep stakeholders informed about the status of incidents, changes, and operational activities.
- Document troubleshooting steps and resolutions for future reference.
- Analyze operational data and performance metrics to identify trends and areas for improvement.
- Provide insights and recommendations based on data analysis.
- Adapt to changes in technology, tools, and organizational processes.
- Stay flexible in handling evolving responsibilities within the cloud operations center.
- Promptly respond and resolve alerts to meet level objectives for response and resolution.
- And other duties as assigned.
Skills:
- Knowledge of major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Private Datacenters
- Familiarity with ITIL (Information Technology Infrastructure Library) framework, particularly incident management, problem management, and change management.
- Understanding of cloud security best practices, and compliance standards.
- Effective communication skills to coordinate activities with cross-functional teams, communicate incident status to stakeholders, and liaise with external partners or vendors.
- Ability to follow pre-defined operation procedures which include logging into and executing steps against windows and Linux servers across public and private clouds.
Experience:
- Certifications related to AWS,Azure and ITIL frameworks a plus.
- Overall 1-3 years of technology experience
- Excellent written and verbal communication skills and customer empathy
Additional Details
- Shift Requirement: Availability to work in a 24x7 environment.
- Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.
Diversity Statement: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department
Experience Range: 2–3 Years
Location: Pune |
| Cloud Infrastructure Monitoring & Maintenance: |
| Monitor cloud infrastructure and services to ensure performance, availability, and security. |
| Optimize cloud infrastructure for scalability, reliability, and efficiency. |
| Track resource utilization and assist with capacity planning. |
| Perform routine health checks and maintain system performance reports. |
| Collaboration and Leadership: |
| Work closely with developers, system administrators, and security teams to address operational challenges. |
| Participate in cross-functional team meetings to align on cloud operations and project objectives. |
| Contribute to project-based tasks, including planning and execution of cloud migrations, upgrades, and optimizations. |
| Mentor junior team members and foster a culture of continuous learning. |
| Process Improvement and Documentation: |
| Identify opportunities to enhance operational workflows and standard operating procedures (SOPs). |
| Document troubleshooting steps, SOPs, and lessons learned for future reference. |
| Analyze performance metrics to identify trends and recommend improvements. |
| End-User Support: |
| Provide timely and efficient support to end-users and internal teams for cloud-related issues. |
| Ensure customer satisfaction by resolving issues promptly and effectively. |
| Adaptability and Continuous Learning: |
| Stay updated with advancements in cloud technologies, tools, and best practices. |
| Adapt to evolving responsibilities and organizational changes within the Cloud Operations Center. |
| Required Skills and Qualifications: |
| Bachelor’s degree in Computer Science, Information Technology, or a related field. |
| 2-3 years of experience in cloud operations, incident management, or related roles. |
| Strong understanding of cloud platforms (AWS, Azure, or GCP) and related services. |
| Hands-on experience with monitoring tools (e.g., CloudWatch, Datadog, or similar). |
| Excellent troubleshooting and problem-solving skills. |
| Ability to handle high-pressure situations with a calm and methodical approach. |
| Exceptional communication and interpersonal skills. |
| Familiarity with ITIL processes and Incident Management best practices. |
| Knowledge of scripting or automation tools (e.g., PowerShell, Python) is a plus. |
| Preferred Qualifications: |
| Certification in cloud platforms (e.g., AWS Certified SysOps Administrator, Microsoft Azure Administrator, or equivalent). |
| Experience in project coordination or leadership roles. |
| Familiarity with DevOps principles and CI/CD pipelines. |
| Basic understanding of security protocols and compliance standards. |
| Why Join Us? |
| Opportunity to work with cutting-edge cloud technologies. |
| Collaborative and inclusive work environment. |
| Clear growth path with opportunities to expand into leadership roles. |
| Competitive compensation and benefits package. |
