Global Cloud Operations Administrator II
Location: Pune, India
Model of Work: Hybrid
Shift Requirement: Availability to work in a 24x7 environment
About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com
Be a part of our legacy
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.
Who we are looking for:
Are you excited by challenges?Do you enjoy working in a fast-paced, international and dynamic environment?Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.
Job Purpose
We are seeking a proactive and skilled professional to take on the role of Cloud Operations Administrator II. This position requires expertise in managing critical outages, leading incident resolution efforts, and driving operational excellence. The role also involves overseeing cloud projects and maintaining robust reporting mechanisms using tools like Excel and Power BI to ensure data-driven decision-making and stakeholder alignment.
Responsibilities:
Incident Management:
- Lead the resolution of major incidents, coordinating cross-functional teams to restore services swiftly during critical outages.
- Oversee the entire incident lifecycle, including identification, prioritization, escalation, resolution, and closure, while adhering to SLA commitments.
- Conduct in-depth RCAs for incidents, documenting findings and implementing preventive measures to minimize recurrence.
- Provide timely updates to stakeholders and prepare detailed post-incident reports, including insights and recommendations.
Project Leadership:
- Plan, execute, and oversee cloud projects, ensuring alignment with organizational objectives and timely delivery.
- Collaborate with internal teams and external vendors to manage resources effectively and address challenges promptly.
- Drive process improvements within projects to enhance efficiency and outcomes.
Reporting & Analysis:
- Generate, analyze, and present operational and incident management reports using Excel, Power BI, or similar tools.
- Develop dashboards and visualizations to track incident trends, project progress, and operational KPIs.
- Utilize data-driven insights to support decision-making, identify improvement areas, and enhance operational processes.
Operational Excellence:
- Monitor cloud infrastructure to proactively identify and address performance issues or risks.
- Leverage monitoring tools to detect and resolve incidents before they escalate.
- Maintain and update operational and incident management documentation for transparency and knowledge sharing.
Stakeholder Engagement:
- Ensure clear, consistent communication with stakeholders, including senior management, during incidents and project lifecycles.
- Build strong relationships across teams to foster collaboration and drive outcomes.
Requirements:
Experience & Skills:
- Experience Range: 3–5 Years
- Proven expertise in managing critical outages and coordinating technical bridge calls.
- Hands-on experience with incident management tools like ServiceNow, Splunk, or equivalent platforms.
- Strong reporting and data analysis skills using Excel, Power BI, or similar tools.
- Familiarity with IT infrastructure components (e.g., networks, servers, cloud platforms like AWS, Azure, Google Cloud).
- Knowledge of project management methodologies and tools is an advantage.
Behavioral Attributes:
- Strong analytical and problem-solving skills, with the ability to prioritize and make decisions under pressure.
- Excellent communication and interpersonal skills to effectively coordinate with teams and stakeholders.
- Leadership qualities to manage cross-functional teams and drive results in both incidents and projects.
Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Certification in ITIL v3/v4 or similar incident management frameworks is mandatory.
Why Join Us?:
- Take charge of critical incident resolution and impactful cloud projects.
- Showcase your data analysis skills by creating insightful reports and dashboards that drive decisions.
- Collaborate with a dynamic, results-driven team while working on cutting-edge cloud technologies.
Additional Details
- Shift Requirement: Availability to work in a 24x7 environment.
- Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.
Quorum Diversity Statement: At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department
