Are you experienced and passionate about client service in a digital marketing agency environment?

Do you thrive in a fast-paced organization, leading client relationships, and delivering top-shelf marketing services? If you are nodding your head, consider joining our team.

New Perspective is searching for a self-motivated, curious, results-driven individual who consistently seeks to drive client success and happiness. We are looking for someone who is highly organized, strategic, and able to manage multiple client accounts.

Summary:

Reporting to the Director of Client Success, Client Success Manager will serve as the primary point of contact for all client communication, ensuring that clients are kept up to date on projects and campaign activity and have perceptions of project/campaign progress properly managed. Client Success Managers (CSM) will provide a lead role for client project coordination including internal and external resources, reporting on progress, and achieving client goals. CSMs lead relationships and achievements with important clients.

In order to be successful, you should have working experience with one or more of the following digital channels:

HubSpot
Content Marketing
SEO
Paid Search/Paid Social
Social Media
Email

And you should enjoy things like:

Building and giving presentations
Building strategic digital marketing game plans for clients
Listening and translating client feedback into actionable next steps
Working alongside subject matter experts to deliver work that you’re proud of

In this role you will:

Consult with HubSpot customers on inbound marketing methodologies, business processes, and product usage
Strategize and manage digital marketing campaigns for a number of clients
Facilitate and lead regular client and internal meetings to develop and maintain project timelines and strategy
Be responsible for planning and coordinating client scope, timeline and budget
Use clear verbal and written communications both in-person and through project tools to keep clients and internal project stakeholders well informed

Education and other requirements:

4+ years of relevant work experience
Experience working in an agency is a plus
Experience with HubSpot & Google Analytics is a plus
B2B marketing experience is a plus

Benefits:

This is a remote position
Salary commensurate with experience + performance incentives
401K plan with Company match
Medical insurance with agency contribution
Flexible spending account
Short term disability
Paid time off and paid holidays
Office closed from Christmas to New Year

GEOGRAPHY:

This position is remote. Candidates must live in the Eastern or Central USA time zones.
New Perspective is headquartered in Worcester, MA

New Perspective

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Client Success Manager