As the leader in Customer Success, I've led the strategic and operational aspects of delivering value, satisfaction, and retention of merchants within the retail and e-commerce industry. With over 6 years of experience in customer strategy and success roles for B2B SaaS start-ups, I have developed and executed programs to drive customer loyalty, growth, and advocacy. My core competencies include account management, customer relationship management, implementation, product adoption, and project management.
Outside my day-to-day, I have a passion for environmental and sustainability causes, am an active member of Circular Philadelphia, and am a Climatebase Fellow.
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