Heating and Renewables Technical Sales Executives

Role type
Permanent

Location
Thorpe Park, Leeds

About BOXT

Do you want to work for a disruptive, innovative brand that is constantly challenging its industry? A company that works in partnership with household name brands including Google, ITV, EDF Energy, Halfords, B&Q, Uswitch, Worcester Bosch, Leeds United Football Club, and Rangers Football Club – just to name a few!

Well, you’re in luck. We’re BOXT - a multi award-winning tech platform designed to revolutionise the way heating and smart technology is installed in our homes. We were founded in 2017 to redefine the world of home installation, making it modern, stress-free, and fairer for homeowners all over the UK. And with over 30,000 five-star Trustpilot reviews and 150,000+ happy customers so far, we’d say we’re doing a pretty good job.

We’ve grown our product offering substantially since the beginning and are proud to be able to offer air conditioning, electric vehicle chargers, Google Smart Home products, solar panel and battery storage systems and heat pumps. But we’re not stopping there. We have an ambitious vision to become an international household name, providing simple and easy access to new products & services within homes across the UK and beyond.

We may seem bonkers about boilers but inside we’re a technology company with a custom-built platform enabling us to deliver 5-star installation experiences across a range of products and services. We’re making life at home better for everyone.

The purpose of the Heating and Renewables Sales Specialist is to generate revenue by engaging with potential customers, taking time to understand their requirements, consistently resulting in a good outcome for customers. The role will be involved with both the Heating and the Renewables sectors with focus into the Electrification of UK residencies.

What you’ll do

Respond to incoming customer calls in a timely and professional manner, educating them on BOXT’s products and services.
Proactively contact prospective customers in outbound sales to win new business - no cold calling involved.
Generate sales proposal working on both the cost and the saving representative to the consumer.
Following up on leads generated from various campaigns and sources.
Work across all BOXT product offerings including Boilers, Solar, Air Conditioning, Heat pumps and EV in a confident, energetic, and efficient manner.
Manage a pipeline of customers across all product sectors.
Manage Admin notes to ensure efficient and effective time management of self and other team members. Update BOXT admin platform regularly to ensure all recommendations, knowledge and information is being recorded for each job.
Adhere to differing documented Sales processes across multiple product offerings.
Adhere to all relevant legislation, regulations and Company policies and procedures.
Answer any customer enquiries via telephone, email, or Intercom (Live chat) in line with business policies and processes.
Help resolve issues and troubleshoot technical problems and where necessary, escalate to a technical expert.
Provide customers with accurate information about products and services ensuring a good customer outcome.
Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.
Ensure that all customers receive accurate and timely support that is relevant to their circumstances.
Adhere to all relevant legislation, manufacturing regulations and company policies and procedures.
Ensure accuracy when updating spreadsheets and BOXT admin systems.
Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with BOXT.

Who you are

GCSE (Or equivalent) Maths and English (preferred)
Minimum of 12 months experience working in a fast paced, results driven sales role
Clear and effective communication skills with a good command of English
Flexible and adaptable to work loads and tasks
Confidence in working on your own initiative as well as within a team environment.
IT literate with mainstream systems (Excel/ Email/ Word)
Highly organised and a systematic / planned approach to workloads supported with high levels of accuracy
Active listening skills
Sound knowledge of general office systems such a digital filing
Driven to deliver customers a good outcome
Passionate about good service levels

Benefits

We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.

As part of the BOXT team, you’ll receive the following benefits:

30 days annual leave + bank holidays
Private Medical Cover with Aviva *
4x salary Death in Service cover with Zurich *
Paid Maternity & Paternity Pay after a year of service
Company pension
Modern office with free on-site parking
Free daily breakfast, drinks, fruit and snack

* After probationary period

If you’d like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you’d be a great fit for this role and our team.

BOXT jobs

Heating and Renewables Technical Sales Executives