Job Title: Stock Control Officer

Department: Customer Experience

Reporting Line: Service Center Team Lead

Location: Nigeria

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, offgrid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the minigrids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), almost 1.5 million customers and over 7 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Responsibilities, Deliverables and Activities

Key Responsibilities
• Provide excellent customer service to all ENGIE Energy Access customers at all times
• Attract new and existing customers to the Point of Sale
• Supervise the movement & stock count of EEA inventory to and from the Point of Sale
• Provide periodic reports on customer engagement and stock count to Service Center Center
Associate

Deliverables and Activities
• Provide exceptional experience to ENGIE Energy Access customers at all times
• Serve as a liaison between the customer and EEA
• Resolve customer requests, questions and complaints while frequently analyzing situations to
determine best use of resources
• Diagnose technical issues with customer units and accessories and support the after sales
service process
• Provide accurate product information to customers
• Support the SCA in the disbursement of inventory (including accessories) to allocated Points of
Sale (POS)
• Contribute to ensuring up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and
management
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and
any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high quality information is added into EEA data systems.
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all EEA customers have a great end-to-end customer experience

Required Skills & Experience
• Candidate should be fluent in English and at least 1 other local language from the region you are
applying.

• Residents in theses states will be considered; Benue/Niger/Nassarawa/Kogi.
• Critical thinking skills.
• Good influencing and negotiation skills.
• Flexibility with ability to work under pressure to meet deadlines.
• Competent with using Microsoft Office packages, and other Google products such as Forms,
Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who is able to work independently.
• Ability to establish and maintain effective working relationships with internal and external
customers.
• Demonstrate a high level of professionalism and integrity.
• Should demonstrate both verbal and written communication skills.
• Should have a smartphone.

Qualifications
• A Minimum of OND

We thank all applicants for their interest, however due to the large volume of applications we receive, only
shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive
environment for all. All applications are screened based on business needs, job requirements and
individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference,
religion, marital status, health, disability, political opinions, union involvement or citizenship. Our
differences are our strengths!

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