Job Title: Administrator – Employee Experience
Reports to: Sr. Manager – New Hire & Employee Experience
The HR Administrator is a critical role in the Employee Experience organization. The position provides day-to-day operational support, playing an important role in keeping Avangrid compliant with federal & state mandates, company policies & procedures and internal & external audit requirements.
Responsibilities
Process incoming transactions in accordance with established service level standards. Submit tickets through various internal and external sites for security badges, equipment (laptops and mobile devices) and other items necessary to prepare for a new hire’s first day and for offboarding. Process new hire paperwork and support onboarding, including I-9 verifications and E-Verify. Create and maintain personnel files. Utilize internal phone system to answer phones for onboarding team to assist new hires and managers. Process verifications of employment through a case management system. Conduct a weekly new hire orientation with team member both virtual and in-person. Ability to travel once per month to various operating companies across the US is required.
Must be able to work both independently and as a team member and maintain confidentiality of employee information. Apply an understanding of key regulations, policies, and practices to protect the interests of the organization and individual. Fully embrace new and existing HR technology and continuous improvement, identifying and suggesting ways to enhance service levels, provide additional value, and work more effectively. Additional projects and duties, as assigned.
Skills and Requirements
Education & Experience Required: Associates Degree in a relevant field of study and at least 3 years’ experience directly related to the job description; OR HS Diploma/GED and at least 5 years’ administrative or customer service experience.
Experience adhering to SLAs and prioritizing work in a busy environment. Proficiency in Excel, Word, and Outlook.
Excellent communication skills, both verbally and written, with the ability to interface with multiple Centers of Excellence within HR and employees at all levels of the organization.
Demonstrated ability to multi-task in a complex, fast-paced business environment where there is high volume.
Must possess the ability to analyze situations, solve problems, and make reasonable judgments consistent with job duties and company policies.
Confidence to probe situations and use information available to make judgments on the most appropriate course of action, ensuring where necessary complex issues are escalated to specialist teams for support.
Strong computer skills including the ability to provide clear and logical guidance on how to use HR systems, either over the telephone or in writing, to a variety of end user learning styles.
Must be self-motivated; highly detailed and organized; takes initiative to make or adapt to changes.
Competencies
- Be a role model
- Be agile
- Collaborate and Share
- Develop Self & Others
- Empower to grow
- Focus to achieve results
- Technical Skills
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
