Job Title: Principal Tech Analyst/Prg SS
Department: Customer Service
Reports to: Senior Manager - Digital Applications
The role is responsible for the Digital applications ecosystems at Avangrid and must have the Web content management system (Liferay DXP), full-stack open technologies, SECDEVOPS process and oversee a team ensuring digital platforms operate smoothly. The role will lead incident management processes, including troubleshooting and problem resolution, and manage issues reported by business partners. The role requires expertise in the application development lifecycle, cybersecurity, network security, databases, cloud infrastructure, and monitoring along with excellent communication skills, and be capable of leading meetings, technical discussions, and the operations team during critical situations. Coordination with application security and awareness of ongoing issues and security vulnerabilities are also essential.
Key Responsibilities
- Technical Oversight and Support: This includes leading product and service development and supporting other areas such as technological infrastructure and critical solutions. The role also involves implementing efficiencies in the use of technologies and promoting a culture of adopting new technologies.
- Change Management: Creating and monitoring change management strategies and plans for sponsorship, communications, operational impacts, and providing technical reports.
- Project Management: Ensure the successful implementation of digital strategies with effective communications with team leaders and product owners.
- Collaboration and Coordination: Works closely with various teams, including engineering, operations, product, digital, customer service, PR, and executive teams.
- Problem-Solving: Exercises advanced proficiency in problem-solving, leading initiatives to address complex challenges in technology, innovation, customer experience (CX), and digital strategy. This includes analyzing feedback and performance metrics to refine solutions iteratively.
- Leadership and Team Management: Leads cross-functional teams in developing and implementing effective strategies. Mentors and coaches team members to foster a culture of continuous improvement and excellence.
- Technical Expertise: Demonstrates a solid background in managing technological infrastructure and developments, overseeing product and service development, and acting as the design authority for critical solutions.
- Communication: Communicates clearly and reports critical information to C-Levels.
- Digital Skills: Identifies digital transformation opportunities, leverages emerging technologies, and adapts or reshapes production, service, and customer processes.
- Continuous improvements: Stays updated with the technology, concepts, and best practices for coding single-page applications at scale.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Information Technology, or a closely related discipline.
- A minimum of 8 years of Digital Platforms experience in web app designing, development, testing, and Digital Applications support/operational experience, three of those years with Technical Lead or Operations lead experience.
- Experience in developing applications using open technologies such as JavaScript, TypeScript, Java 8, Spring boot framework, Angular 12+ app development and MFE architecture.
- Experience with Google Analytics, Remote Config and ELK stack.
- RDBMS knowledge and basic SQL query scripting.
- Experience in working with container frameworks such as Docker and any flavor of Kubernetes (Azure Kubernetes experience is a plus) and cloud platforms Azure/AWS.
Preferred Qualifications
- Masters degree in a related discipline.
- Git and other Source code management modules.
- Experience in CIAM(OKTA) and APIM products implementation/operations.
- Experience in Mobile App Development (Hybrid/native apps) would be a plus.
Competencies (this is standard for all jobs)
- Growth & Continuous Improvement.
- Initiative & Change.
- Focused on Results.
- Customer Centric (internal and/or External).
- Communication.
- Collaboration.
- Leadership (people managers/leaders).
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
