At ING, we believe it’s your ideas, not your age that matter. As part of our team, you’ll work in a dynamic, international environment where you learn at a fast pace and be hands-on from the start. Our ambition is to help build a financially healthy and sustainable society for the Netherlands. A central part of our mission is the sustainable cure rate. The main goal of ING in this case is to improve the sustainable recovery percentage, which is the amount of people who successfully recover from their payment delays and who do not fall back into arrears. It’s an opportunity to learn about customers with difficult debts related to sustainable recovery.
Role and responsibilities
You will do research on these customer group and use scientific knowledge to do (digital) recommendations. To perform this research, certain factors need to be identified that differentiate customers that successfully sustainably recover as opposed to those who don´t, by:
- Interviews with the case managers
- Investigate customer groups
- Collect Quantitative and qualitative data which can answer your research questions.
- Perform a gap analysis
- Recommendations to make the process more scalable by using innovative digital tools based on customer needs.
How to succeed
To take on this challenging and rewarding opportunity, you’ll need:
• Master (second year) student with a strong interest in Sustainability / Financial Health for graduation purpose (Thesis)
• Strong communication and interpersonal skills
• High ambition and energy level
• Research skills
• Fluency in business English and ideally oral proficiency in Dutch
Rewards and benefits
This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot –fnot only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.
You’ll also benefit from:
• Internship allowance
• Your own work laptop
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
Questions?
Contact Tamara Flapper-le Roy (tamara.flapper-le.roy@ing.com) for more information about this opportunity. Ready to apply? Use the link below to upload your motivation letter and CV by 20 December 2024.
About our internships
Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).
Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network,
and to learn about many different aspects of banking – put simply, it’s a great start to your career.
During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EUpassport holders).
