Shape the Future as Our Senior Service (UX) Designer!
Who We Are:
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
We are on a mission to embed a user-centric mindset across our IT organization, and we’re looking for a passionate and experienced Senior Service Designer to lead this transformation. At Hydro, the design approach and methodology seeks to shape the whole company, starting from the supporting areas.
Your Role:
- Be an Innovator: Lead the adoption of service design methodologies within our IT organization, transforming how we approach user-centered solutions
- Collaborate Across Teams: Partner closely with developers, product owners, managers, and stakeholders to deliver impactful outcomes
- Focus on the Customer: Gather insights through user feedback, identify service gaps, and craft new service experiences from concept to implementation
- Champion Service Design: Empower the 'Modern Worksplace' team to apply service design frameworks, including conducting research, interviews, and usability testing
- Document and Drive Results: Develop clear documentation and support the implementation of design-driven changes across the organization
What We’re Looking For:
- Proven expertise in service design or a related field, with a strong portfolio showcasing user-centered solutions
- Experience leading cross-functional teams and driving innovation in a corporate environment
- Strong research, communication, and facilitation skills to turn insights into actionable strategies
- A passion for creating intuitive, meaningful, and sustainable service experiences
- Proficiency in design and prototyping tools such as Miro, Dovetail, Figma, Adobe XD, or similar software
What we offer you:
- A chance to work on cutting-edge sustainability projects with global impact
- An innovative, collaborative environment that values your ideas
- Opportunities for professional growth and development within a forward-thinking organization
- Working at the world’s only fully integrated aluminum and leading renewable energy company
- Diverse, global teams
- Flexible work environment/home office (hybrid)
- We provide you the freedom to be creative and to learn from experts
- Attractive benefit package
Ready to Make an Impact?
Join us at Hydro and shape the future of user-centered innovation. Apply today, and let’s create a better tomorrow together!
Please apply online in ONE with your CV and optionally a cover letter.
If you have any question feel free to contact:
Anita Baloni-Kovacs
Anita.Ghh.Kovacs@hydro.com
