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Sales & Events Coordinator

Shelby Farms Park Conservancy • Full-time • Memphis, Tennessee • 6m ago

Job Details

Entry

Main Office - Memphis, TN

Full Time

High School

$38,000.00 - $45,000.00 Salary/year

None

Any

Admin - Clerical

Description

Position Summary
The Sales + Events Coordinator is responsible for serving venue rental clients as part of the organization’s fundraising goals. This role is a key stakeholder of the larger Sales + Events Team of Shelby Farms Park Conservancy. The S+E Team drives critical revenue to support the Park while ensuring “above + beyond hospitality.” With the help of visitors, donors, clients, and supporters, the Conservancy works to raise and earn funds each year to ensure an excellent visitor experience in a clean, green, and safe park every day.

The Sales + Events Coordinator works with clients to confirm venue rental sales through consulting on Park amenities and logistics expertise. While this is mainly an external-facing role, the key responsibilities listed below are also internal-facing and collaboration with all departments within the Park.

Duties + Areas of Responsibility

Key contact for various venue rental clients
- Drive client loyalty through excellent customer service throughout the sales and implementation process
- Perform venue walkthroughs with clients and other event stakeholders
- Generate and execute event contracts for new and/or repeat clients
- Ensure swift response to leads and push to convert to event/venue sales
- Serve clients by recommending appropriate features and services that best meet their needs
- Review, create and execute site layouts with CAD drawings
- Deliver exceptional customer service while answering calls and emails
Anticipate problems and develop appropriate solutions; investigate, analyze, and resolve operational issues and complaints
Partner with S+E Team leaders to coordinate logistics, staffing plans, set-up, and teardowns for all events

Lead certain internal fundraising events, such as Earth Day celebrations
Assist with additional events and S+E special projects indoors or outdoors, as needed

Essential Functions:

Serve as “venue expert” for clients: inspect each function room/grounds rental before the event and during breaks to ensure that all requirements are executed and that the client's needs and SFPC standards are met
Maximize revenue by selling all aspects of ground rentals and additional revenue streams
Negotiate and complete contracts
Use Sales Platform to track bookings and prepare correspondence, booking reports, and files
Regular communications with assigned vendors to ensure Park needs are met
Ensures the proper use and storage of all equipment and reports necessary repairs
Observe and report maintenance, repair, and facility needs along with safety issues
Implement department rules, regulations, policies, and procedures
Respond appropriately to emergencies or urgent matters

Perform special projects and other responsibilities as assigned

Qualifications

Requirements:

A degree in hospitality or business management is an asset but not required

Proficiency in Word, PowerPoint, and Excel
Experience working in a Customer Relationship Management system preferred
Excellent collaboration skills
Superior oral and written communication skills with attention to detail
Ability to work well in stressful, high-pressure situations including resolving guest complaints
Maintains composure and objectivity under pressure
Effective listener, able to understand and clarify concerns raised by team members and guests
Strong organizational and decision-making skills
Ability to work nights, weekends, and holidays
Ability to lift up to 40 pounds

Personal Qualities:

Demonstrates values of collaboration, accountability, authenticity, trust, and learning
Commitment to the consistent production of high-quality, detailed work
Organizes, plans, and schedules in an efficient, productive manner
Manages stress in a fast-paced, changing organization
Collaborates with people of different races, backgrounds, and experiences
Elicits confidence and builds rapport
Enthusiastic, dependable, self-motivated, and self-aware

Company Summary

About Shelby Farms Park Conservancy

Shelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st century park that defines and shapes a great city and that provides inclusive, equitable and free access for each and every resident of the Memphis area.

About Shelby Farms Park
At 4,500 acres, Shelby Farms Park in Memphis, Tennessee is one of the largest urban
parks in the country. With a visionary master plan designed by James Corner Field
Operations, it's poised to become one of the best.

Today, the Park features miles of paved and unpaved trails, dozens of lakes and ponds, the internationally recognized and sustainably designed Woodland Discovery Playground, a buffalo herd, the FedEx Event Center, a water play playground, outdoor event stage overlooking an 80-acre lake, a treetop adventure course and more.

Additional
This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

SFPC is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.